Luggage and Shuttle Attendant
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our jobs aren’t just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique – and each position contributes to making that possible for our guests. At our hotels, Runners work across departments to ensure that guests and associates have what they need at the point in time when they need it. Whether delivering items directly to guests in their room or providing support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance, our Runners move about their space to get the job done. They are critical to ensure smooth operations throughout the entire hotel.
No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Runners will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps), ensure they have what they need to do their work (read and visually verify information in a variety of formats, including small print; visually inspect tools, equipment, or machines), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all of these things well, and other reasonable job duties as requested, is critical for Runners – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
Working as a Luggage and Shuttle Attendant at The Ritz-Carlton Austin means supporting hotel operations across multiple departments—from delivering items to guest rooms to assisting housekeeping, engineering, banquets, and restaurants. You'll be the backbone of smooth daily operations, moving throughout the property to ensure guests and staff have what they need exactly when they need it. This is a hands-on role that requires physical stamina and attention to detail.
The position demands someone comfortable being on their feet for extended periods, navigating stairs, service areas, and confined spaces while handling items up to 55 pounds. You'll need to read and verify information accurately, inspect equipment and tools, and maintain professional appearance and communication standards at all times. A high school diploma or G.E.D. is preferred, though no prior hospitality experience is required—the company values reliability, safety awareness, and a commitment to quality work over prior background.
This role suits someone who thrives in a fast-paced environment, takes pride in supporting a larger team, and is ready for a physically active full-time position. If you're organized, detail-oriented, and looking to contribute to a luxury hospitality operation from the ground up, this could be a solid entry point into hotel operations.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Luggage and Shuttle Attendant postings in Austin, and analyze any offer before you accept it.
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