Customer Service Administrator

Enva Ireland's Customer Service Administrator role in Portlaoise sits at the centre of customer interactions, handling enquiries, order management, and issue resolution across a diverse client base. You'll manage incoming calls on a dedicated phone line, enter and track customer orders, maintain CRM records, and escalate complex issues appropriately. The position also involves supporting invoicing activities, preparing customer reports, and spotting sales opportunities to pass to the sales team—meaning you'll need to develop working knowledge of waste management solutions and ADR requirements as you settle in.

The role calls for at least two to three years of customer service or administration experience, ideally with exposure to high call volumes. You'll need solid communication skills (written and verbal), a professional phone manner, and competence in Microsoft Office and Outlook. CRM experience is a bonus, and prior waste industry knowledge helpful but not essential. Success here depends on strong organisation, the ability to work collaboratively across departments, and a genuine focus on resolving customer concerns thoroughly.

Enva offers a competitive salary, pension scheme, enhanced family-friendly policies, employee assistance, life insurance, bike-to-work scheme, and free on-site parking. The company emphasises career development and support for those aligned with its sustainability mission. The role requires an in-office presence in Portlaoise and completion of a pre-employment medical assessment including drug and alcohol testing.