Branch Banker - No Weekends
First National Bank of America
Salary undisclosed
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Description
First National Bank of America is looking for a courteous and tactful Branch Banker to support our physical and online branches out of our Traverse City branch. The ideal candidate will be able to combine accuracy and follow-through with excellent customer service skills. The Branch Banker involves working with customers with the purpose of understanding financial goals, building relationships and working with internal teams and partners through multiple channels, including phone, e-mail, in person and messaging.
Responsibilities:
- Engage with customers in full financial conversation to position solutions based on their needs
- Acquire and deepen branch customer base through proactive service and sales activities
- Help customers navigate and utilize online banking services during every interaction, including account access and setup
- Contribute to branch deposit goals by being proactive, leveraging lobby traffic, deepening every customer interaction and making outbound calls to set appointments
- Respond to incoming customer calls and provide prompt, courteous service, including setting up appointments for full financial review
- Adhere to all applicable regulations and consistently follow established bank procedures
Qualifications:
- Experience in banking and/or finance is preferred, with knowledge of financial products and services considered a strong asset
- Excellent customer service skills with the ability to communicate clearly and professionally
- Detail-oriented with strong organizational and problem-solving abilities
- Comfortable using technology and quickly learning new banking systems
- Ability to work effectively both independently and as part of a team
- Strong multitasking skills in a fast-paced, customer-focused environment
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
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Benefits
- health insurance
- 401(k)
- paid time off
About this role
First National Bank of America's Traverse City branch is hiring a Branch Banker to work weekdays only, supporting customers across in-person, phone, email, and messaging channels. The role centers on understanding what customers need financially, building lasting relationships, and connecting them with appropriate solutions. You'll spend your time in full financial conversations with customers, helping them navigate online banking, managing incoming calls, and working toward branch deposit goals through both reactive service and proactive outreach.
The position suits someone with prior banking experience who combines accuracy with genuine customer service instincts. You'll need to be comfortable multitasking in a busy environment, learning banking systems quickly, and working both independently and collaboratively. Attention to detail and regulatory compliance matter alongside the ability to communicate clearly and solve problems on your feet.
The package includes medical, dental, and vision coverage with low or zero premiums, discounted childcare, pet insurance, paid time off, and a 401k match. The no-weekends schedule is a notable advantage if work-life balance is important to you.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Branch Banker - No Weekends postings in City, and analyze any offer before you accept it.
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