SMB Onboarding Manager
Connecteam
Salary undisclosed
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Description
Who Connecteam is:
Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees.
Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business.
What is the Customer Success Manager role at Connecteam?
As Connecteam’s SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You’ll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam’s solution, driving measurable value and setting the foundation for long-term success.
Your main responsibilities will include
- Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
- Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs, both remotely and on-site visits.
- Guiding customers to quick wins that showcase the platform’s value and increase adoption
- Ensuring customers establish strong usage habits that drive retention and satisfaction
- Identifying at-risk clients early and creating proactive strategies to mitigate churn
- Becoming the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard
- Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience
- Taking an active role in growing Connecteam’s UK market by bringing a big-picture & builder mindset, identifying opportunities, sharing market insights, and helping shape new ideas and initiatives as the UK market continues to scale
- Work days are Monday to Friday, during standard business hours.
Which qualifications you’ll need:
- 2+ years of experience in the startup environment in SaaS onboarding, implementation, or customer-facing roles - MUST
- Experience working with SMB clients, specifically in the UK market
- Strong presentation and training skills (remote and in-person)
- Tech-savvy with the ability to quickly learn and explain software solutions
- High level of organization and ability to manage multiple onboarding projects simultaneously
- A team player who thrives in a dynamic, fast-paced startup environment
- Positive attitude, empathy, and high energy!
What We Offer:
At Connecteam, we are committed to fostering a collaborative and innovative work environment. You will have the opportunity to make a meaningful impact on our clients' success while working alongside a dedicated and passionate team. We offer competitive compensation, professional development opportunities, and a vibrant company culture that values creativity and growth.
If you are excited about the prospect of joining a forward-thinking company and driving client success, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations.
Join us in our journey to empower clients and deliver exceptional value. Apply now!
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Benefits
- professional development
About this role
Connecteam is looking for someone to own the critical first phase of the customer journey as their SMB Onboarding Manager. You'd guide small and growing businesses through implementation and adoption of their workforce management platform, delivering both remote and on-site training, identifying quick wins, and building the habits that drive long-term retention. The role extends beyond individual customer success—you'd act as a voice for clients within the product and engineering teams, help scale Connecteam's UK presence, and continuously refine the onboarding process itself.
This role suits someone with at least two years of SaaS startup experience in onboarding or implementation, ideally with direct exposure to SMB clients in the UK market. You'll need strong presentation skills, the ability to juggle multiple projects, and enough technical fluency to learn and explain software quickly. The hybrid setup in London offers standard Monday-to-Friday hours. Connecteam emphasizes professional development, collaborative culture, and meaningful impact on customer outcomes—if you thrive in fast-paced environments and want to shape how a growing company scales, this could be a strong fit.
How this employer is doing
solid
- Recently Raised Funding
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable SMB Onboarding Manager postings in London, and analyze any offer before you accept it.
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