General Clerk III - 459328
TeleSolv Consulting
Salary undisclosed
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Description
This is an ONSITE position based in Kansas City, MO.
Key Responsibilities
- May greet and check-in applicants.
- Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
- Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
- Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
- Check applicant-supplied information by accessing government databases.
- May need to escort applicants to designated locations
- Provide performance reports.
- Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
- Schedule interview appointments in the Trusted Traveler Programs Internal.
- Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
- Assist the public with membership card activation.
Skills, Knowledge and Expertise
- U.S. Citizen.
- Willing to go through an intense background check
- Active Tier 4 Public Trust, or the ability to obtain and maintain one.
- High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
- Two (2) years of general administrative experience with customer interface.
- Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
- Two (2) years of related undergraduate study may substitute for experience.
About this role
TeleSolv Consulting is hiring for a General Clerk III to support federal government operations at a Customs and Border Protection facility in Kansas City. This is an on-site, full-time role that involves direct public-facing work: greeting and checking in applicants, verifying their identity and documents, answering questions about enrollment processes, and determining what assistance they need. You'll access government databases to confirm applicant information, may escort people to designated areas, and help the public create accounts and submit applications for the Trusted Traveler Programs, including initial enrollment, renewals, and card activation.
The role also includes administrative support behind the scenes—compiling daily performance reports on CBP officers and contractor staff activities, scheduling interview appointments, and maintaining current written materials on program requirements. You'll need to flag any information that could affect an applicant's eligibility and keep operations moving smoothly to prevent backlogs.
To qualify, you must be a U.S. citizen willing to undergo an intense background investigation and obtain or maintain a Tier 4 Public Trust clearance. You'll need a high school diploma or GED, two years of general administrative experience with customer interaction, and two years working with Microsoft Office applications (Word, Excel, PowerPoint, Access, Outlook, Visio). The salary is $21 per hour.
This role's local market on JobMinglr
Pay for this role
$21 per year
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