Lead Sr. Business System Analyst
Zeta Global
$140,000 - $155,000 / year
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Description
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
The Role
The Lead Senior Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the client’s business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams.
Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts.
This role requires you to reside in either PST or MST timezones, to travel to our client on the west coast on a needs-basis.
Responsibilities:
Lead project scoping:
- Gather and define project requirements
- Understand client workflows and business goals
- Elicit and comprehend use cases
- Learn existing technical and data infrastructure
- Conduct gap analysis between application and stated customer requirements
- Set expectations
Think strategically to define solution recommendation:
- Collaborate with Architects and Developers
- Estimate project impact (resources / hours)
- Document recommended solution
- Support client team with presentation and review process
Maintain Documentation:
- Draft requirements documents/functional specifications
- Update changes throughout the project lifecycle
- Author and manage tickets for internal communication
Contribute to successful execution and QA:
- Serve as internal SME on the solution
- Collaborate with development, QA and production support teams through project lifecycle
- Proactively identify and address project risks
- Support QA and UAT to ensure requirements are met
Other responsibilities:
- Become a product expert
- Manage multiple competing priorities through effective organization and communication
- Recommend and institute best practice and methodology and tools
- Provide guidance to client success team on technical capabilities, staffing and infrastructure needs
Qualifications:
- Management experience of similar roles
- Experience contributing to project documentation including Business requirements documentation, specifications, SOWs, LOE’s, etc
- Ability to understand and represent the needs of the end user in a software development environment
- Strong consultative and advisory skills.
- Excellent written and verbal communications.
- Strong MS Office skills (Word, Excel, PowerPoint).
- Ability to acknowledge marketing and strategic needs to assess and recommend technical requirements.
- Ability to communicate complex technical concepts to technical and non-technical audiences.
- Subject matter expert thought leader (supports organization’s processes and procedures and can implement a new product or major modifications from start to finish).
- Web-services experience with RESTful APIs desired
- 5+ years of experience with software implementation from requirement through design, development, and user acceptance
- Bachelor's Degree or higher in technology-related field or relevant experience in implementing software.
- 4+ year's experience using Snowflake
- Must be willing to travel
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $140,000 - $155,000, depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
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Benefits
- health insurance
- vision insurance
- paid time off
- stock options
About this role
Zeta Global is seeking a Lead Senior Business Systems Analyst to own solution design for new client implementations and major projects within their AI-powered marketing platform. You'll translate client business requirements into technical solutions, working across the full project lifecycle from scoping and requirements gathering through execution and QA. This role bridges the gap between what clients need and what the Zeta Marketing Platform can deliver, requiring you to become a product expert while collaborating with architects, developers, and internal teams to document solutions and guide implementation strategy.
The ideal candidate brings 5+ years of software implementation experience, with at least 4 years working in Snowflake environments. You'll need strong foundational knowledge of database architecture, data modeling, system integration with RESTful APIs, and marketing technology concepts including CRM, CDP, and email platforms. Beyond technical depth, this position demands excellent communication skills—the ability to explain complex systems to both technical and non-technical stakeholders, manage competing priorities, and serve as a trusted advisor to clients on technical capabilities and infrastructure needs.
Based in a PST or MST timezone, you'll work remotely with occasional travel to west coast clients. The role offers a $140,000–$155,000 salary range, unlimited PTO, comprehensive health coverage, equity, and other perks. A bachelor's degree in a technology-related field or equivalent implementation experience is required.
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Pay for this role
$140,000 to $155,000 per year
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