Claims Advisor
Suncorp Group
Salary undisclosed
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Description
Claims Advisor
Newcastle | Full-time | 6-Months
Are you a customer service superstar who genuinely wants to help people?
Looking to build a career where you can make a real difference?
At Suncorp Group, we're all about making a difference for people and the communities they call home. Few areas of our business are as integral to that purpose as our Claims teams. Every day, they provide support, understanding, and guidance to customers during some of life's most challenging moments, helping them achieve positive outcomes and get back on a healthier, happier path.
We are looking for Claims Advisors to join our Workers Compensation team on either a 6-months contract, managing a portfolio of personal injury claims.
What you'll do
- Obtain and review medical, financial, investigative, and rehabilitation reports to support the accurate assessment of individual claims.
- Ensure legislative compliance timeframes are met while conducting ongoing reviews of medical, financial, investigative, and rehabilitation reports.
- Develop and implement appropriate strategies to resolve claims efficiently and cost-effectively.
- Facilitate early access to appropriate rehabilitation services so injured workers can achieve the best possible recovery outcomes.
- Deliver exceptional customer service to legislative authorities, employers, and injured workers through legislative compliance, timely responses, and efficient claim management.
What you'll bring
- Previous Workers Compensation or personal injury claims experience, with a proven track record of delivering results.
- The ability to demonstrate compassion and empathy when supporting customers through challenging circumstances.
- Allied Health experience is highly regarded.
- Strong verbal communication skills, with the ability to listen, build rapport, communicate complex information, and negotiate with a variety of stakeholders, including claimants, third-party providers, external bodies, and internal teams.
- Excellent administrative and written communication skills, with the ability to effectively manage all aspects of a claim within legislative requirements.
- A strong commitment to customer outcomes and a high degree of integrity, helping to meet and exceed customer expectations.
What we can offer you
At Suncorp, we offer benefits that support, empower, and reward our people. Some of our benefits include:
- Competitive annual salary.
- Comprehensive training and support from day one, including formal learning, coaching, and on-the-job development.
- The opportunity to join a supportive team that genuinely cares about its people.
- Flexible work arrangements, including a hybrid working model.
- Employee discounts and rewards across major Australian retailers, including Myer, David Jones, Coles, and Woolworths, plus discounts on Suncorp products and insurance for eligible permanent employees.
- Study support for eligible employees.
- 20 weeks of paid parental leave for primary carers.
- Wellness programs, including discounted health insurance and gym memberships.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact judith.fernandes@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.
Chase the Sun and apply today.
Benefits
- health insurance
- parental leave
About this role
Suncorp Group's Claims Advisor role in Newcastle offers a six-month contract position within their Workers Compensation team, centered on managing personal injury claims during critical moments in customers' lives. You'll assess claims by reviewing medical, financial, investigative, and rehabilitation reports while ensuring the business meets all legislative compliance timeframes. The work involves developing resolution strategies, coordinating rehabilitation services to support injured workers' recovery, and communicating effectively with claimants, employers, medical providers, and internal teams to deliver both efficient outcomes and genuine support.
This role suits someone with prior Workers Compensation or personal injury claims experience who combines strong administrative capability with genuine empathy. You'll need solid verbal and written communication skills to navigate complex stakeholder relationships, alongside the ability to manage competing priorities within strict regulatory frameworks. Allied Health background is valued but not essential; what matters most is demonstrating integrity, customer focus, and the capacity to help people through difficult circumstances.
The hybrid working arrangement in Newcastle provides flexibility, and Suncorp backs the role with comprehensive training from day one, a supportive team environment, and employee benefits including discounts across major retailers and Suncorp products. This is a contract position, so it suits someone seeking defined-term work or exploring the organization before a potential permanent move.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Claims Advisor postings in Newcastle NSW, and analyze any offer before you accept it.
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