Front Desk Agent - Part Time
The Ritz-Carlton
Salary undisclosed
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Description
As one of the Ladies and Gentlemen of The Ritz-Carlton, Melbourne, you are the most important asset in our service commitment to our guests. By joining us as a Front Desk Agent, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
Position Summary:
- Join our Ladies and Gentlemen and assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries, going above and beyond with each guest experience
- Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
- Support the front office team in general operational tasks
- Take guest reservations and perform cash handling & credit card responsibilities
- Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
The Ritz-Carlton is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Front Desk Agent role at The Ritz-Carlton Melbourne puts you at the centre of guest experience during their most critical moments—arrival and departure. You'll manage check-ins and departures, handle reservations and payments, respond to guest enquiries, and build relationships that drive future bookings. The position demands someone who knows the hotel and surrounding area thoroughly and can think on their feet to solve problems and exceed expectations consistently.
You'll need hands-on experience with OPERA property management systems or equivalent software, plus proven track record in a similar front office or guest-facing role. The ideal candidate is self-motivated, thrives in fast-paced environments, and brings a genuine can-do attitude to problem-solving. Australian working rights are required.
Beyond the role itself, you'd join Marriott International's luxury portfolio with access to staff discounts across the entire group, flexible working arrangements through their Life with the Works program (including sabbatical options and birthday leave), and structured career development pathways. The company emphasises employee wellbeing through an Employee Assistance Program and actively promotes diversity and equal opportunity.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Desk Agent - Part Time postings in Melbourne VIC, and analyze any offer before you accept it.
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