Airport Representative
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Airport Representative role at The Ritz-Carlton in Hyderabad manages the full guest journey at check-in and check-out, handling reservations, room assignments, payment processing, and key activation. You'll be the first point of contact for arriving guests and the last for departing ones, responsible for welcoming them according to brand standards, explaining room features and property amenities, and addressing any service needs. The position also involves processing multiple payment types, managing daily financial reconciliation, maintaining guest records for emergency protocols, and following up on outstanding requests from previous shifts.
This is a front-desk operations role that requires strong attention to detail, comfort with point-of-sale systems and computer reporting, and the ability to manage multiple concurrent tasks—reservations, billing adjustments, wake-up call coordination, and guest communication—while maintaining accuracy. You'll spend extended periods on your feet, handle light physical tasks, and work in a fast-paced environment where courtesy, clear communication, and problem-solving are essential. The role demands confidentiality, adherence to company procedures, and the ability to work collaboratively with security, housekeeping, and other departments to resolve guest issues and maintain property standards.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Airport Representative postings in Hyderabad Telangana, and analyze any offer before you accept it.
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