Front Office All Rounder
The Ritz-Carlton
Salary undisclosed
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Description
What we ask of you:
- A genuinely warm & welcoming demeanour
- Personable communication skills
- Energising motivation - its infectious - no job is too big or too small
- A passion for the industry, a want to be the best in service
- Australian Working Rights
- New South Wales Responsible Service of Alcohol certificate/card
POSITION SUMMARY
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Perks, Rewards, Motivations
- Team-spirited co-workers
- Encouraging leadership
- Discounted room rates on hotels worldwide
- Discount on food and beverages at participating Marriott International hotels worldwide
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Paid birthday leave
- Training and development
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Front Office All Rounder role at The Ritz-Carlton Sydney puts you at the heart of guest interactions, handling everything from check-in and check-out to payment processing, room coordination, and responding to guest requests and concerns. You'll be the first point of contact for many visitors, managing reservations, issuing room keys, processing various payment methods, and liaising with housekeeping to ensure smooth operations. The position also involves running daily reports, balancing cash, and providing local information and directions to guests.
This role suits someone with genuine warmth, strong communication skills, and a real passion for hospitality service. You'll need Australian Working Rights, a current Responsible Service of Alcohol certificate, and the stamina to stand and move throughout your shift. The job calls for reliability, attention to detail in financial and administrative tasks, and the ability to work as part of a team while maintaining professional standards in appearance and conduct.
Marriott International offers benefits including worldwide hotel discounts, food and beverage discounts at participating properties, paid birthday leave, recognition programs, and wellbeing initiatives. You'll work in a full-time, in-office capacity with team-spirited colleagues and encouraging leadership.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Front Office All Rounder postings in Sydney NSW, and analyze any offer before you accept it.
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