Renewals Analyst
Stripe
Salary undisclosed
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Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Stripe has a growing focus on our Renewals business and opportunity to drive growth. Our team provides strategic & operational partnership to those specialized sellers, cross-functional product partners, and leadership. Partnership is provided across three pillars:
- Strategy and planning
- Operations
- Analytics and insights
Within the GTM Strategy & Operations organization, our team, the renewals team of our GTM Post Sales Strategy & Operations is focused on driving business changes across business operations, insights, process, and tooling. We facilitate incremental Stripe productivity improvements to help our specialized sellers deliver key revenue results for their remit and drive Stripe Revenue. We are a global team with resources in the Americas, Europe and Asia Pacific.
What you’ll do
Our team is still very nascent, with the majority of our near term focus on building business foundations, which necessarily entails a focus on operational projects (process design, business cadences, systems work). This analyst is a critical person to the foundations and scale of the Renewals business. Their role includes: measuring and providing insights on performance, forecasting, and process improvement.
Responsibilities:
- Set annual and quarterly SOKRs and track performance.
- Build actionable reports and insights for leadership reporting forums.
- Prepare for QBRs and other leadership meetings.
- Examine operational or financial data to uncover trends and guide decision-making.
- System and operational workflow management analysis and investigation.
- Improve business processes through data driven decisions.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of operations experience in a software solutions or technology company.
- 3+ years working with a GTM or Sales organization.
- Strong comfort with LLM and AI tooling (e.g. Cursor, Claude Code or Open AI)
- Data Analytics (Google Sheets/Excel data manipulation, SQL).
- Business and operational SLA reporting.
- Communicate clearly, proactively, and concisely.
- Self-starter and comfortable dealing with ambiguity.
Preferred qualifications:
- Tableau or SFDC report development experience.
- Experience as a User and Report developer
About this role
Stripe's Renewals team is building the operational and analytical backbone for a nascent but strategically important business line, and this role sits at the center of that foundation work. You'd own performance measurement and insights across the renewals GTM function, translating operational and financial data into actionable intelligence for leadership. The work spans setting and tracking SOKRs, building reports for QBRs and leadership forums, investigating process workflows, and identifying data-driven improvements to how the team operates and delivers revenue.
This is a role for someone with at least five years of operations experience in a tech or software environment, ideally with three or more years embedded in a GTM or Sales organization. You'll need solid technical chops—SQL and Excel/Sheets fluency are essential, and comfort with modern AI tools like Claude or Cursor is a core expectation. Business and operational SLA reporting experience is required. The ideal candidate is a self-starter who communicates clearly despite ambiguity, and brings experience with Tableau or Salesforce reporting as a bonus.
Based in Chicago and working in-office, you'd be part of a global team across the Americas, Europe, and Asia Pacific. The role is full-time and offers the chance to shape processes and systems for a growing business unit at a major fintech platform.
How this employer is doing
average
- H1B: Active Visa Sponsor
- Recent Acquisition
- Active Visa Sponsor
In the news
Stripe president says checkout pages ‘will go away’ as AI commerce expands, Business Insider
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Renewals Analyst postings in Chicago, and analyze any offer before you accept it.
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