Handyperson
The Ritz-Carlton
Salary undisclosed
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Description
NATURAL TALENT
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
CURATING ORIGINALITY TAKES TALENT
W Brisbane located at 81 N Quay, Brisbane City QLD 4000 is hiring a Full Time Handyperson to join our Engineering team. As a Handyperson at W Brisbane, you will play a vital role in delivering exceptional guest experiences by maintaining our world-class facilities and guest rooms to the highest standard. Responsibilities include:
- Respond promptly and professionally to guest maintenance requests, ensuring exceptional service standards and guest satisfaction are consistently achieved.
- Carry out preventative maintenance programs across hotel facilities, including guestrooms , kitchens, plant rooms, mechanical systems, and operational equipment.
- Conduct routine inspections of equipment, plant, and machinery to identify maintenance requirements and support operational reliability.
- Maintain clear and accurate communication between shifts, documenting completed works, outstanding tasks, and operational issues in accordance with hotel standards.
- Perform a range of general maintenance tasks including surface preparation, painting, replacement of lighting and air-conditioning filters.
- Undertake basic plumbing maintenance, including clearing blocked drains, repairing leaks, and resolving guestroom plumbing issues.
- Install, program, and troubleshoot in-room entertainment systems, televisions, and guest technology to maintain a seamless guest experience.
- Adhere to all Workplace Health & Safety procedures.
- Work collaboratively with the Engineering team, contractors, and hotel departments to ensure all maintenance activities are completed safely, efficiently, and to W Hotel luxury standards.
PREFERRED SKILLS & EXPERIENCE
The below experience is not essential for an applicant with exceptional attitude and a hunger to learn new skills
- Demonstrated experience in general maintenance, including painting, plumbing, carpentry,
- Strong fault-finding, troubleshooting, and preventative maintenance capabilities.
- Customer-focused approach with exceptional communication and problem-solving skills.
- Sound knowledge of WHS requirements and commitment to maintaining luxury hotel standards through quality workmanship and attention to detail.
- Trade qualification in a relevant discipline preferred, but not essential for candidates with extensive maintenance experience.
BENEFITS
- The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International
- ‘Great Places to Work’ certified
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
MI CAREERS SOCIAL MEDIA ACCOUNTS
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LEARN MORE
Visit whotels.com/careers to learn more about our workplace culture and career opportunities.
DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at Katharine.kennedy@whotels.com
About this role
W Brisbane is looking for a Handyperson to join its Engineering team at the luxury W Hotel on North Quay. You'll be responsible for maintaining the hotel's facilities and guest rooms to the highest standard, responding to maintenance requests promptly, and conducting preventative maintenance across guestrooms, kitchens, plant rooms, and mechanical systems. The role also involves routine equipment inspections, general maintenance tasks like painting and lighting replacement, basic plumbing work, and troubleshooting in-room entertainment and guest technology systems.
This position suits someone with a practical maintenance background—ideally with experience in painting, plumbing, carpentry, or a related trade—though the company emphasizes that the right attitude and willingness to learn matter as much as formal qualifications. You'll need strong problem-solving skills, attention to detail, and a customer-focused mindset, since your work directly impacts the guest experience. Collaboration with the Engineering team and other departments, clear communication between shifts, and strict adherence to workplace health and safety standards are essential.
W Brisbane offers comprehensive training through both internal programs and Marriott International's internationally recognized development opportunities, along with employee benefits including accommodation discounts across the Marriott group, food and beverage discounts, wellness programs, and an Employee Assistance Program. The role is full-time and based on-site in Brisbane City.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Handyperson postings in Brisbane QLD, and analyze any offer before you accept it.
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