Hotel Cleanliness Expert
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
“Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at email@marriott.com"
About this role
At The Ritz-Carlton Melbourne, this part-time role focuses on creating the physical environment that supports the hotel's reputation for exceptional guest experiences. As a Guest Environment Expert, you'll maintain cleanliness and appearance across guest rooms and public spaces, respond to guest requests, manage housekeeping supplies, and handle the physical demands of the work—standing for extended periods, lifting items up to 50 pounds, and moving between areas of the hotel. The position emphasizes empowerment to take initiative within your assigned space and do what's needed to support the overall guest experience.
Success in this role requires attention to detail, reliability in following procedures, and a professional approach to appearance and communication. You'll need to maintain workplace safety standards, uphold confidentiality, and consistently meet quality expectations. This is hands-on work that suits someone comfortable with physical activity and who takes pride in maintaining high standards in a luxury hospitality setting.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Hotel Cleanliness Expert postings in Melbourne VIC, and analyze any offer before you accept it.
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