Part-Time Lead Retail Sales Associate
FIGS
$18 / hour
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Description
FIGS is looking for a Part-Time Community Hub Lead (Key Holder). In this role, you will serve as the face of FIGS’ Scottsdale store location. You will provide FIGS’ customers with an awesome and memorable in-store shopping experience, while also assisting with all aspects of store operations. This role will report directly to FIGS’ Store Manager.
What You’ll Do:
Customer Experience
- Welcome and engage customers in meaningful conversations about FIGS’ brand and mission.
- Educate customers on products, highlighting fabric, fit, and function.
- Assist customers with finding the right style, size, and color, suggesting complementary products.
- Anticipate customer needs and deliver an exceptional FIGS experience.
- Support all cash wrap activities (purchases, returns, exchanges).
Store Operations
- Assist with opening and closing the store.
- Maintain store appearance: keep merchandise organized, sales floor stocked, and store clean.
- Participate in inventory management—from cycle counts to sharing replenishment insights.
- Track sales to ensure daily goals are met.
- Support planning and execution of in-store events and initiatives.
Leadership & Oversight
- Team Support: Train, coach, and mentor new and existing team members, providing real-time feedback and fostering a culture of growth and positivity.
- Operational Oversight: Serve as Manager-on-Duty when the Store Manager or ASM is not present, ensuring smooth operations and timely problem-solving.
- Safety & Security: Uphold all safety, loss prevention, and cash-handling procedures while maintaining compliance with company policies.
- Reporting & Communication: Provide store leadership and HQ with feedback on sales trends, customer insights, and operational needs.
Qualifications:
- 2+ years of retail sales experience.
- Flexible schedule, including weekends and holidays.
- Excellent interpersonal and communication skills.
- Fluency in English required; conversational Spanish a plus.
- Basic retail math and computer skills; Shopify POS experience a plus.
- Attention to detail and problem-solving in a fast-paced environment.
- All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December (the start of the second week in period 11) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis
Other must haves:
- Knows how to have fun and boost positive vibes
- Comfortable in a fast-paced, ever changing environment
- Embodies FIGS brand ethos through and through
FIGS Compensation and Benefits
Pay Range
- At FIGS, your hourly rate is one part of your total compensation package. This role's hourly rate is between $18 and $20. Actual hourly rate is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience.
A little bit about us…
FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.
Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.
FIGS considers all Qualified Applicants, including those with Criminal Histories (e.g., arrests or conviction records), for Employment in accordance with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
By entering your information and clicking “Submit Application” below, you confirm that you understand and acknowledge the FIGS Employee and Applicant Privacy Policy and Notice at Collection.
Benefits
- At FIGS, your hourly rate is one part of your total compensation package. This role's hourly rate is between $18 and $20. Actual hourly rate is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience.
About this role
FIGS' Scottsdale store is seeking a part-time Lead Retail Sales Associate who will function as a key holder and the primary face of the location. You'll balance direct customer engagement—educating shoppers on FIGS' healthcare apparel, assisting with fit and style, and processing transactions—with core store operations including opening and closing, merchandising, inventory management, and event support. The role requires you to step into a manager-on-duty capacity when leadership is absent, meaning you'll handle problem-solving, cash handling, and loss prevention while maintaining compliance with company policies.
This position calls for at least two years of retail sales experience and genuine comfort with both the operational and interpersonal demands of a fast-paced environment. You'll train and mentor team members, provide real-time feedback, and communicate sales trends and customer insights back to store leadership. The job demands flexibility around weekends, holidays, and the full holiday season from mid-December onward, plus mandatory availability for Black Friday. Conversational Spanish and Shopify POS experience are valued but not required; what matters most is strong communication skills, basic retail math ability, and an authentic alignment with FIGS' brand mission of serving healthcare professionals.
The hourly rate is $18–$20 depending on your relevant experience and qualifications. This is an in-office, part-time role based in Scottsdale, Arizona, reporting directly to the Store Manager.
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Pay for this role
$18 per hour
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