Email Operations Manager
ZoomInfo
$77,630 - $121,990 / year
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Description
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.
What You'll Do
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You will support email operations in our Gmail / Google Workspace environment, including relevant mail-routing, authentication, and integration workflows, in partnership with the teams responsible for Workspace ownership.
- You will configure and maintain enterprise email infrastructure, including sending domains, mail routing, relays, IPs, and vendor integrations.
- You will own sender authority and authentication controls, managing SPF, DKIM, DMARC, and related sender domain rights, and will document and apply standards that future-proof our setup against issues.
- You will partner with internal deliverability specialists to monitor delivery and reputation signals, investigate authentication, integration, and routing failures, and lead root cause analysis and remediation.
- You will partner with Security, IT, and DevOps to support new mail stream setups, integrations, migrations, and operational controls related to email delivery.
- You will collaborate with specialists to improve monitoring, analysis, and reporting of throughput and bounces, applying meaningful classification and building repeatable workflows through automation and sound change management.
- You will prioritize incoming email-infrastructure requests, balancing the sending needs of the business with technical risk and long-term reliability.
- You will coordinate technical changes across multiple teams, using tools like Jira and Slack to document decisions and keep stakeholders aligned.
What You Bring
Must-Have:
- Bachelor's degree in a technical or related field, or equivalent professional experience.
- 4+ years of hands-on email experience, with ownership of email infrastructure.
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2+ years of experience administering Google Workspace at an administrative level, including familiarity with Gmail operations and email-related settings. This role operates within the appropriate administrative privileges but does not own the overall Google Workspace environment.
- Proven experience working with managed DNS, email authentication, SMTP, mail flow, reputation management, bounce handling, and deliverability troubleshooting.
- Ability to explain technical risk clearly, prioritize competing requests, and build reliable documentation and processes.
Preferred:
- Experience building integrations using API and endpoint technology.
- Experience applying AI tools or building AI agents to speed up large-scale data analysis, automate routine work, or improve operational quality.
- Experience operating within a large enterprise or publicly traded company.
- Professional Google Workspace Admin Certification.
- Recent experience as a Proofpoint administrator.
- Comfort working in Snowflake, BigQuery, or equivalent data platforms.
#LI-ST2
#LI-Hybrid
Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
Benefits
- stock options
About this role
At ZoomInfo, you'd own the technical infrastructure that powers enterprise email delivery across the organization—managing sending domains, authentication protocols like SPF and DKIM, mail routing, and vendor integrations. This is hands-on infrastructure work: you'll configure systems, troubleshoot failures, investigate delivery and reputation issues, and partner with deliverability specialists, Security, IT, and DevOps teams to keep mail flowing reliably. You'll also build documentation and processes that scale, coordinate technical changes across teams using Jira and Slack, and balance competing business requests against technical risk.
The role demands four or more years of direct email infrastructure experience and two-plus years administering Google Workspace at an administrative level. You'll need solid grounding in DNS, SMTP, mail flow, bounce handling, and deliverability troubleshooting, plus the ability to explain technical risk clearly and prioritize effectively. If you've worked with managed DNS, email authentication, or Proofpoint administration, or have experience building API integrations and applying AI tools to automate operational work, those skills are valued. The position is hybrid in Vancouver, Washington, with a salary range of $77,630 to $121,990 depending on qualifications and location.
How this employer is doing
average
- Recent Acquisition
In the news
ZoomInfo Brings Enterprise Knowledge Into The GTM Context Graph Through Workbounce Acquisition, Business Wire
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Pay for this role
$77,630 to $121,990 per year
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