Service Operations Specialist
Lumos Fiber
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Lumos is looking for Service Operations Technicians to bring the future of connectivity to our customers. In this role, you'll be responsible for installing, testing, and maintaining services and equipment in homes and businesses. Technicians set up fiber facilities, including Multi-Ports, and remove company-owned ONTs as needed. You will handle provisioning, testing, maintenance, and troubleshooting of GPON/PON, routers, switches, DSL equipment, and more. Additionally, you’ll install cross-connects at cross-connect and LCC cabinets for fiber circuits. Working onsite with customers and in collaboration with our Service Operations Center (SOC), you’ll play a key role in ensuring seamless connectivity.
Why Lumos:
Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.
Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.
What You'll Do:
- Performs preventive maintenance on equipment at RSB CO, Remote, DLC, and COLO sites.
- Conducts advanced OTDR traces & fiber characterization.
- Installs and troubleshoots basic voice, data, video services, & CPE (Residential Gateways, Routers, etc.).
- Manages data entry tasks, including updating trouble tickets, orders, timesheets, etc.
- Serves as a SME in operating, maintaining, troubleshooting, and repairing RSB CO, Remote, DLC, and COLO equipment.
- Supports RSB engineering projects, including the installation of GPON cards, turning up new Access Gear & Splitters, upgrading ONTs, and working on equipment upgrades.
- Assists Network Operations on troubleshooting, isolating, and resolving operational & hardware issues related to RSB CO, Remote, DLC, and COLO equipment.
What You'll Bring:
- Strong verbal and written communication skills.
- Experience interacting directly with customers to troubleshoot.
- Safe driving record.
- Experience using MS Office Suite.
- Proficient in network cabling, basic electrical systems, basic telephony, and grounding/bonding (ANSI/EIA/TIA-607).
- Experience maintaining power equipment, including rectifiers, batteries, and generators.
- Ability to read & understand cross-connects for fiber LCC cabinets & splitters.
- Extensive experience with advanced GPON and fiber-based services & equipment.
- Working knowledge of voice services (SIP), video services, LAN/WAN service & hardware.
- Proficient in IP subnetting.
- Supports the development of Operations Service Technicians on the team.
What Makes You a Great Fit:
- 1+ year Fiber or Telecom industry experience required.
- High School Diploma or equivalent required.
- Valid, fully unencumbered Driver’s License required.
- Must reside within 30 minutes’ driving distance of assigned reporting location.
- Committed to continuous learning & process optimization.
Physical Requirements:
- Ability to climb utility poles (where applicable) and work at heights.
- Utilize handle extension and stepladders as required.
- Ability to work in attics, crawl spaces, and confined areas.
- Capable of lifting and transporting 50 lbs. over a distance of 50 feet.
- Near-constant use of sight, speech, hearing, comprehension, and reasoning.
Benefits & Perks:
Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.
We have:
- Comprehensive health, dental, and vision coverage.
- Competitive compensation packages, including bonus options for eligible positions.
- Paid Time Off & Paid Holidays.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 100% employer-paid life and disability insurance.
- Employee Assistance Program (EAP) with access to professional support for life’s challenges.
- 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
- Wellness program offering education and cash incentives for gym attendance and nutrition programs.
- Employee referral bonuses.
- Discounts on Lumos Fiber Internet for employees who live in our service areas.
- Discounts on T-Mobile wireless service and select features for lines.
Applicant Eligibility Notice:
Applicants must be at least eighteen (18) years of age at the time of application.
At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.
Benefits
- vision insurance
- 401(k)
- paid time off
- disability insurance
- wellness program
About this role
Lumos Fiber is building fiber optic infrastructure across the country, and this hybrid role in County Line, Ohio puts you at the center of that work. As a Service Operations Specialist, you'll install and maintain fiber equipment in customer homes and businesses, handle provisioning and troubleshooting of GPON systems and related hardware, and work both onsite with customers and remotely with the Service Operations Center. The position blends hands-on technical work—climbing poles, running fiber traces, installing cross-connects—with data management and equipment maintenance at various network sites.
You'll need at least a year of fiber or telecom experience, strong proficiency with GPON and fiber-based services, and solid grounding in network cabling, basic electrical systems, and IP subnetting. The role also expects you to mentor junior technicians and support engineering projects. Physical demands are real: you'll climb, work in confined spaces, and regularly lift 50 pounds. A valid driver's license and residence within 30 minutes of the reporting location are required.
Lumos offers standard benefits including health coverage, paid time off, a 401K with employer match, and employee discounts on fiber internet and T-Mobile service. This is a full-time position suited to someone with telecom or fiber background who's comfortable with both customer interaction and technical depth, and who's ready for physical, hands-on work.
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Service Operations Specialist postings in County Line, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.