Market Information Technology Manager
The Ritz-Carlton
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
JOB SUMMARY
The IT Manager is responsible for verifying the IT landscape supports the property business goals safely, securely, and effectively. This integral role demonstrates key information technology and computer science skills which enhance escalated support for property IT infrastructure and hardware, including repairs, installations, maintenance of systems for designated property/properties. The IT Manager assists the Area IT Manager to identify and forecast future technology needs and provides input into budgetary proposals for capital expenditures. A key responsibility of the IT Manager is to collaborate with various technology vendors to validate that property IT solutions meet the needs of guests, associates, owners and property leaders.
CANDIDATE PROFILE
Education and Experience
• High school diploma or G.E.D. equivalent; 2-4 years’ experience in Information Technology or related professional area.
OR
• 2-year degree from an accredited college or university in Business Administration, Information Technology, or related major; and 2 years’ experience in related professional area.
• 4-year degree from an accredited university or college in Information Technology, Computer Science, or a related major.
Preferred Qualifications
• Prior hospitality system-related experience, professional certifications desired.
CORE WORK ACTIVITIES
• Manage technology needs within budget targets.
• Assist and/or provide input to IT Leadership for capital expenditures (CAPEX) and department operating budget based on anticipated IT projects and property requirements, including anticipated ROI on technology investments.
• Analyze and assess current IT landscape on property and prepare estimate for necessary technology upgrades and improvements to meet those business needs.
• Evaluate and verify that each area of responsibility is in compliance with appropriate Marriott International Policies (MIPs).
• Implement solutions as directed to resolve IT discrepancies.
• Order required equipment as directed relating to personal computers, telecommunications, local servers and networks, and process vendor invoices.
• Conduct periodic inventories of applications and hardware; prepare reports for property management as requested.
• Analyze and validate that technology assets are secured; document and escalate all identified security risks in accordance with applicable MIP.
• Comply with technology-related vendor contracts.
Building and Sustaining Relationships
• Write and present proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
• Provide customer service to property leadership and associates at dedicated property/properties.
• Respond to inquiries from customers/vendors/peer group.
• Provide detailed status reports as requested, coordinate 3rd party vendor management, and escalation support.
• Ensuring client Technology needs are met
• Assist in disaster recovery and business continuity as it relates to technology.
• Provide technical guidance for assigned locations.
• Escalate support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes through Tier Escalation process).
• Provide escalation and guidance to property pertaining to guest & associate internet access requirement.
• Escalate problems as appropriate through direct supervisor, US/Can IT Field and/or Global IT resources.
• Image desktops, install new software applications, apply patches, map drives to appropriate servers and/or networks.
• Move/add/change PCs/peripherals, migrating data when necessary.
• Perform routine desktop backup as scheduled or directed.
• Provide end-user support.
• Confirm technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly audit measures are in place).
• Support unit infrastructure (servers, switches, router, APs etc.) and engage appropriate MI IT and/or vendor resources.
• Assist in creating and maintaining secure server environment. Perform server backups and routine preventative maintenance.
• Provide project support for corporate, regional and property initiatives.
Project Management
• Execute IT Hotel projects and manage vendor installations.
• Conduct quarterly and annual IT audit and provide plan and recommendations to remediate any deficiencies identified during the process.
• Provide guidance on compliance with Marriott IT and Security Standards.
About this role
The Market Information Technology Manager role at The Ritz-Carlton's Boston property sits at the intersection of infrastructure management and business strategy. You would own the IT landscape for the property—from day-to-day hardware maintenance and end-user support to longer-term technology planning and vendor relationships. The position requires you to balance immediate operational needs with forward-looking assessments of what systems the property needs to serve guests, associates, and leadership effectively, while staying within budget and compliance frameworks.
This role calls for someone with foundational IT knowledge and 2–4 years of hands-on experience, or a relevant degree with less experience. You'll spend time on technical work—imaging desktops, managing servers, coordinating installations, and troubleshooting—alongside analytical and communication tasks like preparing cost models, presenting proposals to leadership, and documenting security risks. Hospitality IT experience is preferred but not required; what matters more is comfort with both the technical details and the business context of a large, regulated organization.
If you thrive in a role where you're the primary IT point of contact for a single property, where you can see the direct impact of your work on guest and associate experience, and where you're comfortable managing vendors and escalating issues appropriately, this could be a strong fit. The in-office requirement in Boston and the full-time commitment are firm.
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Market Information Technology Manager postings in Boston, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.