Rural Health Ambassador / Enrollment Specialist
Delfina
$20 - $30 / hour
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Description
Objective: Support sales, marketing, and growth initiatives through data analysis, market research, prospecting, and other key activities, including strategic projects on Nevada Rural Health Program.
About Us: Delfina provides a leading pregnancy care data platform to improve maternal and child health outcomes.
About You: As a Delfina Rural Health Ambassador / Enrollment Specialist, you will be the face of our program within our partner OB/GYN practices in specified geographies within primarily Southern Nevada. You’ll meet expectant mothers in the waiting room or during their visit to educate them about Delfina’s program, answer questions, and guide them through a simple digital enrollment process. This is a highly patient-facing role that combines compassion, communication, and attention to detail. You’ll work closely with clinic staff and Delfina’s implementation team to ensure a seamless experience for patients and providers.
Responsibilities:
- Engage with patients onsite at OB/GYN partner clinics to introduce the Delfina program and assist with enrollment.
- Educate patients about the benefits of continuous support through Delfina’s platform, using clear and empathetic communication.
- Guide patients through secure enrollment, ensuring accurate data entry and patient consent in compliance with HIPAA.
- Collaborate with clinic staff (front desk, nurses, and providers) to integrate Delfina enrollment smoothly into patient flow.
- Document daily activity, including number of patients approached, enrollments completed, and feedback received.
- Relay insights from the field to Delfina’s growth and implementation teams to improve messaging and workflow.
- Champion the patient experience — build trust, answer questions, and represent Delfina’s mission with professionalism and empathy.
Qualifications:
- Experience in healthcare or patient-facing roles, such as medical assistant, patient navigator, community health worker, or customer service in a clinical setting.
- Excellent communication and interpersonal skills — you’re warm, approachable, and confident engaging patients and clinic staff.
- Organizational strength and reliability — you can manage multiple conversations and maintain accurate records.
- Comfort with technology, including tablets, mobile apps, and HIPAA-compliant digital forms.
- Empathy and cultural sensitivity — ability to connect with patients of diverse backgrounds.
- Preferred: Experience in maternal health, OB/GYN clinics, or women’s health programs.
- Preferred: Bilingual (English/Spanish)
We value that everyone at Delfina brings a unique background and perspective. Prospective applicants are encouraged to apply even if they do not meet 100% of the listed qualifications and are encouraged to use their resume and other application materials to demonstrate how their skills meet, or are equivalent to, the listed qualifications.
Compensation: $20 - $30 USD per hour
The compensation range for this contract position represents a wide variety of factors, including location, skills, experience, education, and training. Candidates who meet most of the qualifications above should expect to earn near the middle of the posted compensation range.
Time Commitment: 10-30 hours per week
Delfina provides equal opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy or family status, national origin, age, veteran or disability status.
Note that Delfina does not currently sponsor or facilitate any U.S. work authorization for this position. All applicants must have unrestricted and independent authorization to work at Delfina.
About this role
Delfina is seeking someone to serve as the direct link between their pregnancy care platform and expectant mothers at OB/GYN clinics across Southern Nevada. In this contract role, you'll spend your time in clinical waiting rooms and patient visits, introducing the Delfina program, answering questions, and walking patients through a digital enrollment process. The work is fundamentally about building trust and making a genuine connection with patients from diverse backgrounds while managing the practical side of data entry, HIPAA compliance, and accurate record-keeping.
You'll need a background in healthcare or patient-facing work—whether as a medical assistant, patient navigator, community health worker, or clinical customer service representative. Strong communication and interpersonal skills are essential, along with comfort using tablets and mobile apps. Experience in maternal health or OB/GYN settings is preferred but not required; what matters most is your ability to be warm, approachable, and culturally sensitive while representing Delfina's mission with professionalism. Bilingual capability in English and Spanish is a plus.
This is a contract position in Nevada offering 10 to 30 hours per week at $20–$30 per hour, with pay depending on your experience and qualifications. You must already have unrestricted work authorization in the US.
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Pay for this role
$20 to $30 per hour
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