Outreach Manager, SUD (OH, Cleveland)
Charlie Health
$65,000 / year
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Description
Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role
Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Outreach team members are the lifeblood of our business; they know our product, partners, and patients better than anyone. In this role, you’ll be joining a team of passionate professionals dedicated to our mission of providing critical mental health resources to the military community.
As an Outreach Manager focused on Substance Use Disorder (SUD) programs, you will spearhead efforts to grow our SUD services by building and nurturing relationships with referral sources such as detox centers, rehabilitation facilities, and other SUD-focused organizations. You will educate these partners about Charlie Health’s comprehensive mental health and SUD treatment programs, ensuring they understand how our services can support individuals on the path to recovery.
In your role, you’ll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You’ll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally.
At Charlie Health, we believe in leading with our “why” and connecting with our purpose every day. Join us to find not only a career but a calling.
Responsibilities
- Develop and implement a go-to-market strategy specifically focused on growing Charlie Health’s Substance Use Disorder (SUD) program
- Build and maintain relationships with key stakeholders, including detox centers, inpatient and outpatient rehabilitation facilities, and other SUD-focused organizations
- Conduct in-field outreach 4-5 days per week, meeting with referral partners to educate them about Charlie Health’s SUD programs and services
- Identify barriers to treatment and collaborate with referral sources to improve access to care for individuals in need
- Partner with internal teams to create tailored engagement strategies that resonate with SUD care providers and support long-term collaboration
- Represent Charlie Health at industry events, conferences, and educational sessions to promote awareness of our programs
- Gather and synthesize feedback from partners and stakeholders to refine marketing, operational, and product strategies
- Work cross-functionally with marketing, clinical, operations, and analytics teams to achieve growth goals within the SUD channel
Requirements
- Must reside in Cleveland, OH
- 3-4+ years of proven sales or business development experience; experience in healthcare or behavioral health outreach preferred
- Familiarity with the SUD treatment ecosystem, including detox centers, rehabilitation facilities, and related organizations is preferred
- Demonstrated ability to build relationships, educate stakeholders, and foster collaboration
- Exceptional interpersonal, communication, and organizational skills
- Strong project management skills, with a knack for managing details in a dynamic environment
- Experience with Microsoft Office, Teams, and Salesforce is a plus
- Willingness to travel extensively around Cleveland
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don’t give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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Benefits
- stock options
About this role
Charlie Health is seeking an Outreach Manager to build their Substance Use Disorder program from the ground up in Cleveland. You'd spend 4-5 days per week in the field, developing relationships with detox centers, rehabilitation facilities, and other SUD treatment organizations, educating them about Charlie Health's virtual care model and identifying how to better serve people in recovery. This role combines business development strategy with hands-on partnership work—you'll both create the go-to-market approach for the SUD channel and execute it through direct outreach and collaboration.
The ideal candidate has 3-4+ years in sales or business development, ideally with healthcare or behavioral health experience, and understands the SUD treatment landscape. You'll need strong relationship-building and communication skills, comfort managing multiple projects in a fast-moving environment, and willingness to travel throughout the Cleveland area. You'll also work cross-functionally with marketing, clinical, operations, and analytics teams to refine strategies based on partner feedback and drive measurable growth.
The position is full-time and based in Cleveland, with a base salary of $65,000 to $80,000 plus performance-based bonus. This is a good fit if you're drawn to mission-driven healthcare work, have direct outreach experience, and want meaningful responsibility in a growing startup focused on expanding access to mental health treatment.
How this employer is doing
solid
- Leadership Change
- Expanding
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Pay for this role
$65,000 per year
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