Service Desk Analyst Intern

Cannondesign

Salary undisclosed

Chicago, ILInternHybridNovice

Need a reasonable accommodation to apply or interview? Contact us.

JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.

Description

If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply.

ABOUT THE ROLE

You will work under the direction of the IT team to provide support with technology that our people rely on to develop design solutions for leading health, education and business organizations. This will be a part-time temporary position averaging 24-32 hours a week, this position will require an in-office presence in our Chicago, Illinois office.

HERE'S WHAT YOU'LL DO

Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets. Manage end user expectations regarding estimated response times for issue resolution.
Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.
Prepare, set up, and coordinate employee equipment.
Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements.
Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
Adapt/modify existing hardware and software to meet specific needs.
Maintain peripherals (i.e. printers).
Travel may be required.
May perform other duties as required.

HERE'S WHAT YOU'LL NEED

Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
Knowledge of MS Windows desktop, Microsoft Office is required.
Strong communication skills and innovative thinking is essential.
Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.

The hourly range for this position to be filled in our Chicago, Illinois office is $21.25-$26.25 an hour. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time schedules, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at https://www.cannondesign.com/careers/benefits. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

ABOUT OUR FIRM

CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don’t just dream up solutions — we create and bring them to life in ways to solve some of the biggest challenges facing our clients and the society. At the heart of everything we do is Living-Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better. It’s more than a philosophy — it’s who we are, and it drives us to make a meaningful, lasting difference every day.

ABOUT WORKING HERE

We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about.
We are committed to ensuring our practice provides equal opportunities for all employees, as we strive to connect with communities around us and focus on the future of design. We support equity, diversity, and inclusion efforts that benefit all employees through the leadership of our DEI Council, our Employee Resource Groups which are open to everyone, and other community initiatives.
We’re about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we’re ready for you.

Please note that candidates can only apply to our positions on our company Careers site. It's not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying.

As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.

CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm’s policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by applicable law. It is also CannonDesign’s policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.

Benefits

health insurance
vision insurance
401(k)
paid time off
stock options
remote work

See all jobs in Chicago

About this role

Working as a Service Desk Analyst Intern at CannonDesign means supporting the IT infrastructure that enables designers across the firm to create solutions for major health, education, and business clients. You'll handle the full lifecycle of helpdesk tickets—receiving, troubleshooting, escalating, and closing them out—while providing direct technical support to both local and remote users. Beyond reactive support, you'll also prepare and coordinate employee equipment, identify upgrade needs, and participate in testing new hardware and software alongside the IT team and design technology leadership.

This part-time temporary role (24–32 hours weekly, hybrid with required Chicago office presence) suits someone currently pursuing an Associate or Bachelor degree in IT or a related field. You'll need solid Windows and Microsoft Office knowledge, strong communication skills, and the ability to think creatively about technical problem-solving. The position pays $21.25–$26.25 per hour and includes access to CannonDesign's full benefits package: medical, dental, and vision coverage, paid time off, flexible scheduling, and a 401k plan.

CannonDesign is a design practice built on "Living-Centered Design"—a commitment to solving real challenges for clients and communities. The firm emphasizes transparent communication, equal opportunity, and support for diversity and inclusion, making it a collaborative environment where your ideas and concerns are genuinely welcomed.

How this employer is doing

average

Recent Acquisition

In the news

Merger Gives Architecture Firm CannonDesign a Global Footprint, Bloomberg.com

This role's local market on JobMinglr

Pay for this role

The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Service Desk Analyst Intern postings in Chicago, and analyze any offer before you accept it.

Before you apply, worth reading

How JobMinglr reads this job

Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.