Veterinary Receptionist
Veterinary Practice Partners
$18 - $20 / hour
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Description
Suffield Veterinary Hospital is hiring a full-time and part-time Front-Desk Receptionists to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
What to Expect
As you join our mission, expect to be supported in your work and home life with:
- A comprehensive benefits package, including medical, dental, and vision insurance for full time employees
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
- Employee pet discount because we know your pets are family, too.
Salary: $18-$20 per hour, based on the candidate's skills, experience, and qualifications.
Schedule: Full-time and part-time opportunities available! Shifts vary, with start times as early as 7:30 a.m. and end times as late as 6:00 p.m. Availability to work every other Saturday from 8:00 a.m. to 1:00 p.m. is required.
Key Responsibilities:
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
- Previous experience as a veterinary receptionist or medical office assistant preferred, but we're willing to train you!
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
About Suffield Veterinary Hospital
Suffield Veterinary Hospital in Suffield, CT, is dedicated to providing high-quality veterinary care with compassion and personalized service. Their team treats each pet as their own, focusing on wellness exams, vaccinations, dentistry, surgery, and more, including care for exotic animals. They emphasize a welcoming environment and offer resources like online pharmacy access and a pet portal for clients.
#CSR
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
- professional development
About this role
Suffield Veterinary Hospital is looking for a part-time front-desk receptionist to serve as the first point of contact for clients and their pets. You'll manage the flow of the clinic by greeting visitors, handling appointment scheduling and confirmations, processing payments, answering phones, and making reminder calls. The role requires comfort with basic veterinary knowledge—vaccination protocols, common conditions, and terminology—as well as the ability to stay organized and professional in a busy, variable-hours environment. Shifts start as early as 7:30 a.m. and can run until 6:00 p.m., with required availability for every other Saturday morning (8:00 a.m. to 1:00 p.m.).
Prior veterinary or medical office experience is preferred but not required; the hospital is willing to train the right candidate. You'll need strong multitasking skills, the ability to handle payments and basic accounting accurately, and a calm demeanor when managing multiple clients and tasks at once. The position pays $18–$20 per hour based on your background and qualifications. Part-time employees receive an employee pet discount; full-time positions include medical, dental, and vision insurance, paid time off, a 401(k) plan, and professional development support.
How this employer is doing
average
- Recent Acquisition
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
In the news
Audax-backed Veterinary Practice Partners acquires Caring Hands Animal Hospital, pehub.com
This role's local market on JobMinglr
Pay for this role
$18 to $20 per hour
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