Patient and Customer Care Representative
GoodVets
$16 - $20 / hour
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
Who We Are:
GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.
The Opportunity:
As a Patient and Customer Care Representative (PCCR), you will play a vital role both as a part of the client and patient care teams, ensuring seamless client experiences while supporting our clinical team in providing excellent veterinary care. This unique role encourages you to float between direct animal care and client services -- utilizing a broad skillset, contributing to hospital efficiency, and strengthen the bond between our medical team, clients, and patients.
What You'll Do:
- Deliver warm, empathetic, and professional customer care at every interaction.
- Greet clients, manage check-in/check-out, schedule appointments and follow-ups, and triage multi-line phone calls.
- Feed, walk, bathe, and observe hospitalized or boarding patients.
- Safely restrain pets for exams, treatments, imaging, and procedures.
- Collect and label diagnostic samples; assist technicians with surgery prep, imaging, and other diagnostics.
- Prepare and sterilize instruments and equipment; keep exam and treatment areas stocked and organized.
- Assist with medication dispensing and ensure precise patient documentation.
- Maintain clean, organized reception area, exam rooms, kennels, and treatment spaces while following infection-control protocols.
- Stand, walk, and move throughout the hospital for extended periods; lift and carry up to 50 lbs.
- Operate around anesthesia, radiation, and potential infectious agents while adhering to all safety procedures.
Our Patient & Customer Care Representatives Have:
- Availability to work evenings and weekends
- One or more years' experience in a veterinary support role
- Demonstrated ability to provide patient care in emergency situations/under high pressure
- Comfort working in a fast-paced environment with multiple priorities
- Exposure to Veterinary Practice Management Systems in previous roles
- A positive, team-first attitude and a passion for creating a welcoming environment
What We Offer:
- Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage
- 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
- Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
- Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
- A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small
Ready to take the next step in your career?
At GoodVets, you're not just a PCCR —you’re a vital part of redefining the veterinary experience.
Apply today and let’s build something exceptional—together.
Benefits
- Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage
- 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
- Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
- Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
- A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small
About this role
GoodVets is hiring a Patient and Customer Care Representative for its Kansas City location—a hybrid clinical and front-desk role that bridges animal care and client services. You'll split your time between greeting clients, managing appointments and phone lines, and providing hands-on support in the treatment areas: walking and bathing patients, restraining animals for exams and procedures, prepping surgical instruments, and assisting with diagnostics. The position requires comfort moving fluidly between a busy reception desk and the clinical side of a modern veterinary hospital.
The role suits someone with at least a year of veterinary support experience who thrives under pressure and can manage competing priorities. You'll need availability for evenings and weekends, physical stamina to stand and move throughout the day while lifting up to 50 pounds, and familiarity with veterinary practice management systems. A background in emergency veterinary settings is valued, as is a collaborative, people-first mindset that makes clients and team members feel welcomed.
GoodVets offers medical, dental, and vision insurance; a 401(k) with company match; paid time off; and employee discounts on veterinary care. The full-time position is based in-office in Kansas City, Kansas, with a salary range of $16 to $20 per hour.
How this employer is doing
solid
- Hiring Mentioned
- Expanding
This role's local market on JobMinglr
Pay for this role
$16 to $20 per hour
That is the employer's posted range, and where you land in it is usually decided in one conversation. Before that conversation, run the numbers: analyze an offer for this role.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.