Lead Veterinary Receptionist
Veterinary Practice Partners
$18 - $21 / hour
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Description
Lead Receptionist
Orlando Vets Eastwood is hiring a full-time lead front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
What to Expect
As you join our team, expect to be supported in your work and home life with:
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
Salary: $18.00-$21.00 per hour dependent on skills and experience
Schedule: Monday- Friday 8AM-5:30PM, every other Saturday 8AM-2PM
Key Responsibilities:
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
- Previous experience as a veterinary receptionist or medical office assistant preferred
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
About Orlando Vets Eastwood
While our animal hospital in Eastwood Animal Hospital came under new management in 2019, the level of medicine and service we provide hasn’t changed. We remain a patient and client-centered practice in Orlando where every visitor receives compassionate, personal treatment. Our Veterinarian team is focused on providing outstanding care, customized health plans, and ongoing support to you and your four-legged family members. We want you to understand your pet’s needs fully and feel confident in our ability to help.
#CSR
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
- professional development
About this role
Veterinary Practice Partners' Orlando location is seeking a lead front-desk receptionist to manage the client experience from arrival through checkout. You'll handle appointment scheduling, payment processing, client communication via phone and in-person, and help maintain the clinic environment—essentially serving as the practice's first and lasting impression on pet owners. The role requires comfort with veterinary basics like vaccination protocols and common terminology, along with strong organizational skills and the ability to stay composed during busy periods.
This is a full-time position running Monday through Friday, 8 AM to 5:30 PM, plus every other Saturday morning. The salary ranges from $18 to $21 per hour based on your background. You'll receive medical, dental, and vision insurance, paid time off, and a 401(k), plus opportunities for professional development. Prior experience as a veterinary or medical office receptionist is preferred, though the practice emphasizes a supportive work environment for those ready to grow into the role.
How this employer is doing
average
- Recent Acquisition
In the news
Audax-backed Veterinary Practice Partners acquires Caring Hands Animal Hospital, pehub.com
This role's local market on JobMinglr
Pay for this role
$18 to $21 per hour
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