Client Services Supervisor
Veritas Veterinary Partners
$25 / hour
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Description
World Class Medicine.
Purpose-Driven Partnership.
Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals are staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.
At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.
We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.
Client Services Supervisor
About the Role
Do you thrive in fast-paced environments and love leading a team that makes a difference for pets and their people? We're looking for a hands-on Client Services Supervisor to lead our front-line team in a 24/7 emergency and multi-specialty hospital. Reporting to the Client Services Manager, you'll work alongside our Client Service Representatives and Phone Operators at the front desk while leading them in delivering a top-tier client experience rooted in our "Care First" philosophy, from the first phone call to discharge.
What You'll Do
Lead and develop the team
- Hold team huddles at the start of each shift to set priorities and share updates
- Foster a collaborative team culture and address conflicts between team members early
- Coach staff on service standards, give regular feedback, and address performance gaps
- Manage callouts and arrange coverage to keep the hospital staffed around the clock
- Monitor attendance and handle initial disciplinary steps with the Client Services Manager
- Support onboarding and 30/60/90-day and annual reviews for team members
- Monitor phone operators for adherence to our "Care First" phone standards
Ensure accuracy of team
- Oversee the team's invoicing, payments, refunds, and registration paperwork in Impromed, reviewing work for accuracy and completeness
- Ensure staff understand payment options, including CareCredit, ScratchPay, and Affirm, and can confidently walk clients through them
- Verify registration and admission paperwork is complete, signed, linked to medical records, and entered promptly
Deliver an exceptional client experience
- Keep clients informed throughout their visit on wait times, exam progress, and discharge instructions
- Serve as the first escalation point for client concerns, de-escalating issues and reporting trends
- Ensure referring veterinarians receive immediate, priority attention and coordinated case support
- Facilitate smooth handoffs between the front desk and clinical teams
Keep operations running smoothly
- Supervise check-in/check-out, appointment flow, and interdepartmental coordination
- Maintain clean, welcoming reception, waiting, and exam areas
- Report regularly on team metrics, financial accuracy, and client satisfaction
What You Bring
Required
- 3+ years of veterinary client services experience, including 1+ year in a supervisory role
- Proficiency in Impromed or similar practice management software
- Working knowledge of CareCredit, ScratchPay, and Affirm
- Strong customer service, de-escalation, and training skills
Preferred
- Emergency or multi-specialty hospital experience
- Familiarity with veterinary terminology and referral coordination
Work Environment
This is a fast-paced, 24/7 hospital with animal exposure, emotionally charged situations, and physical demands such as standing for long periods and cleaning. This is an essential personnel role; you may be required to work during inclement weather, states of emergency, or other closures when the hospital remains open.
Compensation & Schedule
- Pay: $25/hr - $28/hr depending on experience
- Schedule: The schedule for this role is Tuesday through Saturday from 4:30 PM to 1:00 AM. We’re looking for someone who can offer flexibility as scheduling needs may vary from time to time. In addition, the position requires two working holidays per year to help support the needs of the hospital.
- Access earned wages before payday with DailyPay
Benefits:
- Medical, vision and dental insurance options, with some plans available at little to no cost
- 401(k) with employer match
- Paid time off and paid parental leave
- Covered licensing fees and continuing education allowance
- Mental health support through Talkspace and ComPsych
- Pet insurance and generous discounts for teammates’ pets
- Uniforms allowance
- Teammate referral bonus program
Located at: 246 Industrial Way West, Eatontown, NJ 07727
Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.
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Benefits
- dental insurance
- 401(k)
- paid time off
- parental leave
About this role
Leading the front-desk team at a 24/7 emergency and specialty veterinary hospital means managing both people and operations in a high-pressure environment. You'd oversee Client Service Representatives and Phone Operators, running shift huddles, coaching staff on service standards, handling scheduling and attendance, and stepping in as the first point of escalation when clients need support. The role also involves supervising invoicing, payments, and registration accuracy in Impromed, ensuring clients understand financing options like CareCredit and ScratchPay, and coordinating handoffs between front desk and clinical teams.
This position requires at least three years of veterinary client services experience with a year in a supervisory capacity, plus proficiency in practice management software. Emergency or multi-specialty hospital experience is preferred. You'll need strong de-escalation and training skills to manage both staff development and difficult client situations, along with working knowledge of veterinary terminology and referral coordination. The schedule is Tuesday through Saturday, 4:30 PM to 1:00 AM, with flexibility and two working holidays per year required.
Veritas Veterinary Partners offers competitive benefits including medical, vision, and dental insurance with employer match on 401(k), paid time off, continuing education support, and mental health resources. The pay ranges from $25 to $28 per hour depending on experience. This role suits someone energized by fast-paced, mission-driven work who can lead a team while managing the operational details that keep a 24/7 hospital running smoothly.
How this employer is doing
average
- Recent Acquisition
In the news
Veritas Veterinary Partners acquires Veterinary Surgical Specialists, DVM360
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Pay for this role
$25 per hour
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