Veterinary Receptionist
Petersen Pet Hospital
$15 / hour
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Description
Receptionist – Veterinary Front Desk
Salary: From $15/hr.
Schedule: 36-40 hours per week, including every other Saturday
Petersen Pet Hospital is hiring a full-time customer service professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.
What to Expect
As you join our team, expect to be supported in your work and home life with:
- All the benefits you deserve—medical, dental, vision, and retirement for full-time team members—plus an employee pet discount because we know your pets are family, too!
- Paid time off. Catch your breath with paid holidays and PTO. Take the time you need to recharge.
- 401(k) with a generous company We invest in your future while you care for our pets today.
- Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, or simply build a meaningful long-term role.
Key Responsibilities:
- Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
- Support clinical flow: Assist in relaying key information between clients and clinical staff.
- Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
- Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
- Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
- Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.
Qualifications:
- 2+ years of front desk or client-facing customer service experience, providing a warm and welcoming approach to every interaction
- Ability to maintain a calm, professional, and positive demeanor
About Petersen Pet Hospital
Petersen Pet Hospital in Hiawatha, Iowa is a beautiful, progressive, 8 doctor small animal practice. We are AAHA Accredited, Fear Free, pocket pet friendly upscale practice with an old-fashioned ethic of kindness, quality and caring. Our doctors and team are dedicated to making a visit to our practice a low stress event for our patients and their owners and our client testimonials attest to our success. Led by Dr. Petersen, Dr. Saunders and Dr. McGinty, our veterinarians are well educated and experienced. Most of all, they simply love animals. They are backed by a skilled support team that is friendly and enthusiastic.
Benefits
- health insurance
- 401(k)
- paid time off
About this role
Petersen Pet Hospital in Hiawatha is looking for a full-time receptionist to anchor their front desk—a role that's fundamentally about being the informed, reassuring first contact for clients and their pets. You'll greet visitors, manage appointments and payments, handle phone inquiries about care and prescriptions, and relay information between clients and clinical staff. What sets this apart from typical front desk work is the expectation that you'll speak fluently about vaccines, procedures, lab work, and veterinary care, using that knowledge to help clients feel informed and supported throughout their visit.
The position requires at least two years of customer-facing front desk experience and the ability to stay calm, professional, and warm under the routine pressures of a busy practice. You'll work 36 to 40 hours weekly, including every other Saturday. Beyond the core desk duties, you may occasionally help with pet-related cleaning to maintain the welcoming environment the practice prioritizes.
Petersen Pet Hospital offers full benefits for full-time staff—medical, dental, vision, and a 401(k) with company match—plus paid time off, paid holidays, and an employee pet discount. The practice emphasizes hands-on training and mentorship, with genuine pathways to grow into other roles within the hospital if you're interested. At $15 per hour, this is an entry point into a practice that's AAHA accredited, Fear Free certified, and genuinely focused on low-stress care for both animals and their owners.
Typical pay for this role
$40,000
Typical range: $20,000 to $40,000
This role's local market on JobMinglr
Pay for this role
$15 per hour
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