Technical Account Manager - India
Island Stone
Salary undisclosed
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Description
Island is shaping the future of work - creating an enterprise workspace for both knowledge workers and agents - where access, security, and AI-powered productivity are built in. Our enterprise agentic control plane boosts productivity across devices, browsers, applications, networks, and data while protecting sensitive information, simplifying access, and helping enterprises scale AI safely.
Behind all of that is a team of people who care deeply about their craft and want to do the biggest and best work of their careers. At Island, character and drive matter more than your resume.
Backed by Coatue Management, Insight Partners, Sequoia Capital, Cyberstarts, and other world-class investors, Island is used by millions of people at some of the planet’s largest enterprises.
Come build with us. Together, we’re changing how the world works.
Island is the ideal environment for enterprise work, where security is everywhere without ever getting in the way.
Island unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace—so organizations get universal visibility and control, and users get a fast, fluid, beautifully simple experience. It's not just a better way to secure work. It's a better way to work. Backed by investors like Coatue Management, Insight Partners, Sequoia Capital and Cyberstarts, and trusted by some of the largest, most respected enterprises on the planet, Island is redefining what the modern workplace can be.
Come join us in building something that's already changing how the world works.
At Island, we’re not just solving technical problems — we’re helping customers fully realize the power of our browser. That’s where you come in. We’re looking for a passionate, detail-oriented, and relationship-driven Technical Account Manager (TAM) in India to be a key strategic partner for our customers.
This role is all about building trusted relationships, delivering expert guidance, and ensuring our customers are getting maximum value from Island. If you thrive at the intersection of technology and people — and love translating complex features into real-world value — we want to talk to you.
What You’ll Be Doing
- Be the Trusted Advisor - You’ll serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey — from onboarding to operational maturity.
- Support & Troubleshooting - Proactively manage and assist with support cases, feature requests, and escalations. You’ll open, monitor, and drive resolution, keeping customers in the loop every step of the way.
- Enablement & Training -Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success.
- Configuration & Optimization - Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals.
- Feature & Release Guidance - Keep your customers informed of upcoming releases and new capabilities — and show them exactly how new features can benefit their teams.
- Collaborate Across Teams - Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap.
What We’re Looking For
- 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity.
- Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms.
- Experience handling customer escalations, support tickets, and technical project management.
- Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences.
- Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms.
- Bachelor’s degree in a technical discipline or equivalent experience preferred.
*This role will be remotely based in India
Data Privacy
You can find information on how we process and protect your personal data in our Candidate and Employee Privacy Notice. For any privacy-related questions, contact us at privacy@island.io.
About this role
Island is building an enterprise workspace platform that combines security, AI, and productivity—and they're looking for a Technical Account Manager to be the strategic bridge between their product and customers across India. Working remotely, you'd own a portfolio of enterprise accounts, serving as the primary technical advisor through their entire lifecycle. This means guiding customers through deployment and optimization, managing escalations and support cases, running training sessions on best practices, and translating new product capabilities into tangible business value for their teams.
The role demands someone with at least five years in technical account management, solutions engineering, or post-sales technical roles—ideally with SaaS or cybersecurity platform experience. You'll need a solid technical foundation to support enterprise IT products, strong communication skills to move between technical and non-technical stakeholders, and comfort working with standard tools like Salesforce, Jira, and Confluence. Beyond handling support tickets and escalations, you'll collaborate with Product, Engineering, and Customer Success teams to shape how Island evolves, making this as much about customer advocacy as it is about day-to-day account management.
This suits someone who genuinely enjoys solving problems at the intersection of technology and relationships—someone who finds real satisfaction in helping customers unlock the full potential of a platform and in being the trusted voice they turn to when things get complex.
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Technical Account Manager - India postings in your area, and analyze any offer before you accept it.
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