Agile Delivery Specialist (Scrum Master)

RF-SMART

Salary undisclosed

Jacksonville, Florida, United StatesFull-timeHybridIntermediate

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Description

Agile Delivery Specialist ( Scrum Master)

US East Office (onsite Jacksonville, FL)

  We exist to transform our customers and change lives.

Who We're Looking For

RF-SMART is seeking a Agile Delivery Specialist (Scrum Master) to join our Products group in our US East Office located in Jacksonville, FL, as we continue to grow. This role is responsible for guiding, motivating, and leading a software development team. Technical expertise, strategic experience, and strong leadership skills are all expected from this important role. The Agile Delivery Specialist will help our Products Team accomplish its goals and directly impact our ability to accomplish our mission by helping to deliver our software products to the marketplace.

What You'll Do:

Comprehensive understanding of agile methodologies
Support 2-4 Agile Development teams
Oversee process and coach the team; ensure the process is followed
Document and communicate expectations, investigate problems, and drive team to resolutions
Guide and share team-oriented behaviors and interactions
Facilitate Scrum meetings to ensure full team engagement
Remove impediments
Report on team KPIs
Develop detailed work plans, schedules, project estimates, resource plans, and status reports
Interfaces with product leadership regarding status of deadlines, throughput metrics, and roadmap progress
Recommend and oversee process improvements
Has considerable business impact through in-depth evaluation of complex business processes, system processes, and industry standards
Provide expertise in Agile and understands the principles of Product leadership
Possess a comprehensive understanding of how Sales, Services, Support, and Products work together to contribute toward achieving business objectives
Directly impact the business by influencing strategic process decisions through advice, counsel, or provided services
Act as an advisor or coach to newer members of the team
Provide in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions
Persuade and influence others through comprehensive communication and diplomacy skills

What You Bring:

Bachelor's/University degree or equivalent experience
CSM/PSM 1 Certification preferred
Previous work experience in Business analysis and/or product engineering
2 years' experience in a related technology role and subject matter expert in overall field
Certified Scrum Master or comprehensive understanding of Agile methodologies and principles
Strong organizational skills
Strong communication written/verbal skills
Previous experience in leading/managing business processes within a software as a service (SaaS) model is preferred
Previous experience using NetSuite is desired but not necessary

Employer does not sponsor applicants for employment visa status (e.g., H-1B visa status). This is not a remote role, selected candidate will be required to be in the office.

General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give personnel so classified a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

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About this role

RF-SMART's Products group in Jacksonville is looking for a Scrum Master to guide and coach 2-4 development teams through the full agile delivery cycle. You'll own the day-to-day facilitation of scrum ceremonies, remove blockers, track team KPIs, and ensure process adherence while acting as a strategic advisor to leadership on delivery status, throughput, and roadmap progress. This role sits at the intersection of team coaching and business impact—you'll influence how Sales, Services, Support, and Products coordinate to ship software, and you'll drive process improvements across the organization.

The ideal candidate has a Bachelor's degree, a CSM or PSM 1 certification (or equivalent agile expertise), and at least two years in a related technology role with business analysis or product engineering background. SaaS experience and familiarity with NetSuite are valued but not required. You'll need strong organizational and communication skills, the ability to coach newer team members, and the diplomatic skill to persuade stakeholders across functions. This is a hybrid role based in Jacksonville with regular office presence expected; the company does not sponsor visa applicants.

How this employer is doing

solid

Expanding

In the news

RF-SMART expands presence at San Marco East Plaza, The Business Journals

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Pay for this role

The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Agile Delivery Specialist (Scrum Master) postings in Jacksonville, and analyze any offer before you accept it.

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