Accounts Receivable Specialist
Thorne
Salary undisclosed
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Description
The Accounts Receivable Specialist is responsible for supporting the accurate and timely processing of Thorne’s accounts receivable activities, including customer payments, invoicing, account reconciliation, collections, and resolution of billing and account discrepancies.
This role maintains accurate accounting records by processing and posting customer payments, invoices, and credit memos; reconciling accounts receivable activity; monitoring past-due balances; and researching discrepancies. The Accounts Receivable Specialist works closely with customers and internal partners across Finance, Sales, Marketing, and Customer Service to resolve account issues and support accurate financial reporting.
The role also supports general ledger reconciliation, journal entries, commission reporting, fraud investigation, and other accounting activities while helping ensure Thorne’s revenue and customer accounts are appropriately maintained.
The ideal candidate is detail-oriented, organized, and comfortable working with financial data while providing professional customer service. This individual brings strong Excel skills, sound judgment, and the ability to independently research discrepancies and see issues through to resolution.
Key Responsibilities
Accounts Receivable Processing
- Process accounts receivable transactions accurately and efficiently in accordance with established accounting procedures.
- Post customer payments, including cash, checks, and credit card transactions.
- Post sales invoices, credit memos, and other applicable accounts receivable transactions.
- Process incoming billing and invoice correspondence and ensure appropriate follow-up.
- Reconcile the accounts receivable ledger and research discrepancies to maintain accurate customer balances.
- Support the preparation and reconciliation of general ledger accounts related to accounts receivable.
- Prepare and post journal entries as assigned.
- Calculate customer rebate commissions and support commission schedules and financial reporting.
- Track contracts involving value-in-kind products and maintain accurate supporting records.
Collections & Customer Account Management
- Monitor customer accounts and identify past-due balances requiring follow-up.
- Contact customers regarding outstanding balances and work to collect past-due amounts.
- Support the maintenance of appropriate customer credit limits.
- Communicate professionally with customers regarding invoices, payments, billing discrepancies, and other account-related questions.
- Research and resolve customer account discrepancies by gathering and analyzing information from customers and internal teams.
- Partner with Sales, Marketing, Customer Service, and Finance to resolve billing and account issues.
- Reconcile shipment-related discrepancies that impact customer accounts or billing.
- Maintain clear documentation of customer communications, account issues, and resolutions.
Account Research & Issue Resolution
- Investigate abnormalities and discrepancies identified through daily accounts receivable and accounting activities.
- Research account discrepancies independently within established guidelines and escalate significant issues to management.
- Investigate potentially fraudulent transactions and communicate findings or concerns to appropriate stakeholders.
- Validate account discrepancies using information from internal systems, customers, and cross-functional partners.
- Identify recurring issues or process gaps and communicate opportunities for improvement.
- Maintain confidentiality of customer, financial, and company information.
Systems, Reporting & Process Support
- Maintain accurate and complete accounts receivable records and supporting documentation.
- Prepare schedules, reports, reconciliations, and other financial information as assigned.
- Use Excel and other accounting systems to organize, analyze, reconcile, and report financial information.
- Test software upgrades, system changes, or enhancements within staging environments as requested.
- Support improvements to accounts receivable processes, tools, and ways of working.
- Cross-train across Accounts Receivable functions to provide effective coverage and support changing business needs.
- Manage assigned priorities and projects independently, meeting established deadlines and escalating issues when appropriate.
Skills, Knowledge and Expertise
- High School Diploma or GED required.
- Associate degree from a two-year college or technical school preferred.
- 3–5 years of accounts receivable experience, training, or a comparable combination of education and relevant experience.
- Experience processing customer payments, invoices, credit memos, account reconciliations, and collections preferred.
- Experience researching and resolving customer billing or account discrepancies.
- Experience communicating directly with customers regarding financial or account-related matters.
- Experience supporting general ledger reconciliations, journal entries, or related accounting activities is a plus.
- Strong working knowledge of accounts receivable processes, including payment application, invoicing, collections, account reconciliation, and discrepancy resolution.
- Strong working knowledge of Microsoft Excel, including PivotTables and VLOOKUP formulas.
- Proficiency with Microsoft Word and other standard business applications.
- Ability to learn and effectively use internal accounting and financial systems.
- Ability to calculate discounts, interest, commissions, proportions, percentages, and other common financial calculations.
- Basic understanding of general ledger accounting and journal entries.
- Ability to accurately review and reconcile financial data and identify discrepancies.
- Ability to research financial and account issues using multiple sources of information.
- Attention to Detail: Consistently produces accurate, complete, and well-documented financial work.
- Analytical & Problem-Solving Skills: Investigates discrepancies, identifies underlying issues, and develops appropriate resolutions.
- Customer Service: Communicates professionally and effectively with customers regarding balances, payments, invoices, and account issues.
- Communication: Clearly communicates financial information, questions, issues, and resolutions verbally and in writing.
- Organization & Time Management: Effectively manages multiple transactions, customer accounts, deadlines, and competing priorities.
- Accountability: Takes ownership of assigned work and follows issues and projects through to resolution.
- Initiative: Makes sound decisions within established guidelines and works effectively with limited supervision.
- Collaboration: Builds positive working relationships across Finance and other departments to resolve issues and complete shared objectives.
- Judgment & Escalation: Recognizes significant discrepancies, risks, or unusual transactions and raises concerns promptly.
- Confidentiality: Protects sensitive customer, financial, and company information.
- Adaptability: Learns new processes, systems, and responsibilities and supports cross-training across the Accounts Receivable function.
Benefits
- Competitive compensation
- 100% company-paid medical, dental, and vision insurance coverage for employees
- Company-paid short- and long-term disability insurance
- Company- paid life insurance
- 401k plan with employer matching contributions up to 4%
- Gym membership reimbursement
- Monthly allowance of Thorne supplements
- Paid time off, volunteer time off and holiday leave
- Training, professional development, and career growth opportunities
Benefits
- Competitive compensation 100% company-paid medical, dental, and vision insurance coverage for employees Company-paid short- and long-term disability insurance Company- paid life insurance 401k plan with employer matching contributions up to 4% Gym membership reimbursement Monthly allowance of Thorne supplements Paid time off, volunteer time off and holiday leave Training, professional development, and career growth opportunities
About this role
Thorne, a health solutions company based in Summerville, is seeking an Accounts Receivable Specialist to manage the full cycle of customer payments, invoicing, and account reconciliation. You'll process transactions accurately, monitor past-due balances, and work directly with customers to resolve billing discrepancies and collect outstanding amounts. The role also involves supporting general ledger reconciliations, investigating account irregularities, and maintaining detailed financial records across multiple internal systems.
This position requires three to five years of accounts receivable experience and a strong command of Excel, including PivotTables and VLOOKUP. You'll need to be detail-oriented and comfortable researching complex discrepancies independently, then escalating issues appropriately. The work demands regular communication with customers and cross-functional teams in Sales, Marketing, Customer Service, and Finance, so professional judgment and clear documentation are essential.
The ideal candidate combines technical accounting competency with customer service skills—someone who can balance the precision required for financial data with the diplomacy needed to resolve account issues collaboratively. An associate degree is preferred, though relevant experience can substitute. This is a full-time, in-office role in South Carolina.
Typical pay for this role
$40,000
Typical range: $40,000 to $60,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Accounts Receivable Specialist postings in Summerville, and analyze any offer before you accept it.
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