Associate Route Merchandiser

CONTINENTAL SERVICES

Salary undisclosed

MuncieFull-timeOn-siteIntermediate

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Description

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

Key Responsibilities

As a Route Merchandiser, you will play a key role in servicing and merchandising our vending machines and markets, delivering OCS orders, and helping maintain the cleanliness of our equipment. Your commitment to providing exceptional customer service will enhance client satisfaction. You will utilize a company vehicle, and a company owned tablet or phone to maintain accurate inventory records and ensure proper product rotation, including checking expiration dates. Additionally, you will be responsible for accurate accounting of all proceeds associated with your routes.

Maintain accurate inventory levels across all product categories, including beverages, pre‑packaged foods, fresh items, and snacks.
Count, record, and order inventory following established protocols; complete full inventory counts as required.
Restock shelves, coolers, coffee stations, and other product displays, ensuring proper product rotation and adherence to inventory tracking procedures.
Remove, document, and properly handle out‑of‑date or rejected merchandise.
Load and unload products safely, using proper lifting techniques and equipment.
Deliver merchandise using a company vehicle while ensuring all perishable items are handled and refrigerated appropriately during transit and stocking.
Optimize route efficiency to reduce overall drive time and improve productivity.
Ensure coolers and refrigeration units are maintaining proper temperatures; report any deviations.
Collect money from kiosks and vending machines, following all cash‑handling and loss‑prevention protocols; record transactions accurately.
Monitor and report any unusual or concerning activity related to safety, security, or potential misconduct.
Perform routine cleaning of coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas to maintain a clean and professional point of sale.
Inspect product quality and appearance, report stale or defective items, and conduct a final walk‑through to ensure standards are met.
Initiate service requests when equipment issues require technical support.
Capable and proficient in providing training to new Route Merchandisers, depending on regional needs.
Ability to successfully complete an 8–12 week on‑the‑job training program.
Perform additional assignments and projects as needed.

Skills, Knowledge and Expertise

High School Diploma or GED
Valid driver’s license with a clean driving record; must meet all DOT requirements and pass a comprehensive background and driving history check.
Prior experience in delivery, route driving, merchandising, or customer service preferred.
Strong communication and customer service skills, with the ability to read, speak, and understand English.
Proficient with computers, iPads, GPS technology, and basic inventory systems; ability to operate box trucks preferred.
Ability to operate pallet jacks (if applicable to your region)
Results‑oriented, adaptable, and able to balance business needs with customer requests; demonstrates consistent follow‑through and quickly applies new information.
Detail‑oriented, professional, and comfortable working in structured environments with routine tasks; able to follow written and verbal instructions.
Strong visual merchandising abilities and commitment to maintaining a clean, organized, and welcoming product presentation.

Location(s) & Logistics:

Climbing in-and-out of a vehicle
Loading and unloading products from the vehicle.
Bending, stooping, pulling/pushing, and twisting required.
Walking and standing required for long periods
Regular lifting up to 50 pounds
Operating a company vehicle equipped with continuous driver-facing and road-facing video safety technology

Benefits

We offer a range of benefits for eligibles team members, including:

Health Coverage – Medical, Dental and Vision
Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Parental Leave
401(k) with company match
Paid Time Off
Wellness Programs
Referral bonus
Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.

#LI-KC1 #IND103

Benefits

We offer a range of benefits for eligibles team members, including: Health Coverage – Medical, Dental and Vision Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Parental Leave 401(k) with company match Paid Time Off Wellness Programs Referral bonus Additional Perks To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits. #LI-KC1 #IND103

About this role

Continental Services is hiring an Associate Route Merchandiser in Muncie to service vending machines, markets, and OCS accounts across assigned routes. The work centers on restocking products (beverages, snacks, fresh items, and pre-packaged foods), maintaining inventory accuracy using a company tablet, collecting cash from machines, and ensuring equipment cleanliness and proper temperatures. You'll drive a company vehicle throughout your day, handling loading and unloading, and managing the physical demands of the role—regular lifting up to 50 pounds, climbing in and out of the vehicle, and standing for extended periods.

The position suits someone with a high school diploma or GED, a valid driver's license with a clean record, and ideally some background in delivery, route work, merchandising, or customer service. You'll need comfort with technology (GPS, inventory systems, iPads), strong attention to detail, and the ability to follow structured routines and instructions. Continental values results-oriented people who can balance efficiency with customer service and who take ownership of their routes.

The role is full-time, in-office based in Muncie, with a salary of $23 per hour. Benefits include medical, dental, and vision coverage; 401(k) matching; paid time off; and wellness programs. You'll complete an 8–12 week training program and may eventually train new merchandisers depending on regional needs.

How this employer is doing

average

Recent Acquisition

In the news

Pleasant Land acquires Livanta, DOMA; New Heritage exits Continental Services, S&P Global

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Pay for this role

$23 per year

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