Head of Digital Delivery
PoloWorks
Salary undisclosed
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Description
This role is offered as a 12 month Fixed Term Contract.
Key Responsibilities
Manages the delivery of the Digital Services Portfolio via direct management of individual delivery leads per customer implementation. Manages the budget for delivery across the portfolio, the resourcing needed and external partner work required. Sets priorities and manages the planning, demo and reporting cadence across the portfolio
Manages the day-to-day prioritisation of activities to be undertaken by delivery partners, including resolution of onboarding issues and access requests, prioritisation of activities, management of client requests and / or invoice requirements.
Responsible for producing project progress reporting across the portfolio of Digital Service Implementation
Skills, Knowledge and Expertise
- Pioneering – we don’t stand still
- Responsible – We do the right thing
- Inclusive – we all play a role
- Delivery Focused- we provide services we are proud of
- Empowering – we equip people to be their best
Benefits
Benefits
- As well as a competitive salary, discretionary annual bonus, and a minimum 26 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.
About this role
PoloWorks is seeking a Head of Digital Delivery to oversee the implementation and deployment of Digital Services across their client portfolio. You would manage a portfolio of customer implementations, leading individual delivery leads and coordinating with external partners to ensure projects stay on track, on budget, and aligned with client needs. This is a hands-on leadership role that combines strategic portfolio oversight with day-to-day delivery management—you'll set priorities, monitor budgets and resource allocation, escalate and resolve issues, and define the best practice approaches that will scale Digital Services sustainably across both new and existing customers.
The role demands strong program and budget management skills, the ability to work effectively with external delivery partners, and experience translating client requirements into structured delivery plans. You'll be responsible for progress reporting across the portfolio and for establishing the frameworks, templates, and processes that make Digital Service implementations repeatable and efficient. This suits someone who thrives in a structured, metrics-driven environment and who can balance multiple concurrent implementations while maintaining governance and quality standards.
This is a 12-month fixed-term contract based in London on a hybrid basis. PoloWorks offers a competitive salary, discretionary bonus, 26+ days leave, private health insurance, life assurance, pension contributions, and flexible working arrangements, alongside EV leasing, an employee assistance programme, and regular team events.
How this employer is doing
solid
- Expanding
- Recent Acquisition
In the news
Marco Capital set to merge PoloWorks and Pro Global in insurance services expansion, Reinsurance News
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Head of Digital Delivery postings in London, and analyze any offer before you accept it.
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