Guest Experience Expert
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Service Agent in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.
Position Summary:
- Assist travellers arriving and departing the hotel through the check in and departure process
- Handle general enquiries, and provide a friendly, genuine service with each traveller experience
- Build and strengthen relationships with existing and new travellers to enable future bookings
- Support your front office team in general operational tasks
- Take guest reservations and perform cash handling & credit card responsibilities
- Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years. Apply now!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Four Points by Sheraton in Sydney is seeking a Guest Experience Expert to join its front office team on a part-time basis. You'll manage the full guest journey—from check-in and departure through to handling reservations, inquiries, and cash/card transactions. The role requires you to be a knowledgeable ambassador for both the hotel and the local area, building genuine relationships with travellers to encourage repeat bookings while supporting broader operational tasks alongside your team.
You'll need hands-on experience with OPERA property management systems or equivalent, plus a track record in guest-facing hospitality roles. The ideal candidate is self-motivated and thrives in fast-paced environments, bringing smart problem-solving and a can-do attitude to every interaction. Working rights in Australia are essential.
Marriott International offers substantial perks including staff discounts across its global portfolio, flexible working arrangements through the Life with the Works program, sabbatical options, birthday leave, and structured career development pathways. You'll also have access to an Employee Assistance Program and the chance to earn referral bonuses.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Experience Expert postings in Sydney NSW, and analyze any offer before you accept it.
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