Senior Data Center Operations Technician - Memphis
Xai
Salary undisclosed
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Description
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.
SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.
ABOUT THE ROLE:
As a Datacenter Operations Technician at SpaceXSI, you will be responsible for the health of our server and network infrastructure for Data Centers and Global Points of Presence. You will be responsible for our two most important data center operations metrics: mean time to detect (MTTD) and mean time to repair (MTTR). You are great at following directions, are a fast learner and are super attentive to details. You are accessible via cell phone and willing to get onsite when there are emergencies as needed. You understand all aspects of the equipment you are responsible for to drive efficiencies and optimizations where necessary to simplify and improve our server intake and repair processes.
RESPONSIBILITIES:
- Report to the job site during initial construction and report back to the engineering team as required.
- Performing troubleshooting and monitoring of the servers and network in our data centers and global points of presence
- Rack and stack of data center network equipment
- Maintain Warehouse inventory and asset management using our internal application.
- Labeling and troubleshooting for fiber/optics cables
- Power supply cabling, installation, troubleshooting and repair
- Installation of racks, servers and switches; this includes staging racks in place, cabling, power up and handoff of hardware to the provisioning team for customer capacity allocation.
- Manage, response and resolution of data center operations tickets used cross functionally within SpaceXSI via Jira.
- Create and Maintain documentation of tasks and standard operating procedures
- Receipt and Decommissioning of data center hardware.
- Vendor returns for infrastructure under and out of warranty
- Manage spare parts inventory within the data center
- Define, design, and implement network layouts and solutions within our data centers
BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate
- 5+ years of experience working with server, storage, compute and network hardware
- 5+ Years of experience troubleshooting and repairing servers and networking infrastructure
- 5+ years of experience in Inventory Management, and ordering, receiving and shipping server and network equipment
- Position is subject to pre-employment drug and random drug and alcohol testing
- Position is subject to pre-employment and annual post employment background checks
- Physical Requirements:
- Work is often performed in tight quarters and physical dexterity is necessary to perform job functions
- Ability to lift up to 35lbs. unassisted
- Comfortable working at elevated heights (up to 50 feet) with appropriate safety gear
- Comfortable working in an environment requiring exposure to noise
- Available to work evenings and weekends, as the schedule varies depending on site operational needs; flexibility is required
PREFERRED SKILLS AND EXPERIENCE:
- Strong Linux skills including:
- Navigating the system’s directories and filing system
- Manipulating files in the Linux shell
- User permission configuration
- Package installation and software management
- Ability to identify and apply different filesystem types
- Using Linux commands for process management
- Basic troubleshooting and debugging
- Bash or other scripting
- Experience being on-call and ability to respond to critical events as needed.
- Experience leading Data Center Infrastructure projects.
- Curious to always learn new things within the Data Center World
- Excellent prioritization and time management skills
- Able to work in a fast paced environment
- Detail Oriented
- Oracle Experience
- Inventory Management
- 4+ years of experience in Structured Cabling Copper/Fiber
- 4+ years of experience in Power and Cooling concepts inside the data center
SpaceXSI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.
About this role
Xai is seeking a Senior Data Center Operations Technician to join its Memphis-area facility supporting SpaceXAI's infrastructure. This role centers on keeping the company's server and network systems running smoothly across data centers and global points of presence, with direct accountability for detection and repair response times. You'll handle the full lifecycle of hardware—from initial site construction and equipment intake through rack-and-stack installation, troubleshooting, maintenance, and eventual decommissioning. The work spans fiber optic cabling, power systems, inventory management, and cross-functional ticket resolution via Jira, alongside documentation and process improvement.
The position demands five or more years of hands-on experience with server, storage, and networking hardware, plus proven troubleshooting and repair skills in similar environments. You'll need comfort working in tight spaces, at heights up to 50 feet, and lifting up to 35 pounds regularly. The schedule varies with operational needs, including evenings and weekends, and you must be reachable by cell phone for emergency response. Linux proficiency is preferred, as are structured cabling expertise, power and cooling knowledge, and experience managing data center infrastructure projects. Background checks and drug testing are required.
This is a full-time, in-office role in Southaven, Mississippi. It suits someone detail-oriented and methodical who thrives in fast-paced technical environments and is genuinely interested in growing within data center operations.
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