Asst. Night Manager (full-time)
The Ritz-Carlton
Salary undisclosed
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Description
Assistant Night Manager
AC Hotel by Marriott Gold Coast | Pre-Opening Team
At AC Hotel Gold Coast, we believe great hospitality should feel effortless, considered and precise.
As Assistant Night Manager, you’ll help create a seamless overnight guest experience while supporting the Front Office team and ensuring the hotel operates smoothly, safely and confidently throughout the night.
You’ll be a calm and trusted presence for both guests and our Family Members — balancing operational responsibility with thoughtful service and attention to detail.
What You’ll Do
- Lead and support overnight Front Office operations
- Ensure smooth guest arrivals, departures, billing and payment processes
- Respond to guest requests and resolve issues with professionalism and care
- Complete night audit, cashiering, reports and end-of-shift procedures accurately
- Support the team with coaching, training and day-to-day guidance
- Maintain strong communication with Security, Finance and operational departments
- Ensure Marriott policies, safety standards and quality expectations are consistently followed
- Create a welcoming, polished and effortless guest experience throughout the night
What We’re Looking For
You’ll bring:
- Previous Front Office or hotel supervisory experience
- Strong confidence with guest recovery and problem solving
- Excellent attention to detail and accuracy
- A calm, composed approach when making decisions
- Strong communication and leadership skills
- Confidence working independently during overnight operations
- Experience with hotel systems and cashiering processes
- Flexibility to work overnight shifts, weekends and public holidays
Most importantly, you’ll have a global mindset, natural curiosity and a passion for details.
Why Join AC Hotel Gold Coast?
This is your opportunity to join a pre-opening team and help shape the culture, standards and guest experience from day one.
As part of Marriott International, you’ll also have access to:
- Marriott hotel discounts worldwide
- Global career and development opportunities
- Recognition and wellbeing programs
- A supportive and inclusive workplace
- The opportunity to grow with one of the world’s leading hospitality companies
Join us and help bring the AC Hotels experience to life on the Gold Coast.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
AC Hotel Gold Coast is building its pre-opening team, and this Assistant Night Manager role offers the chance to establish overnight operations from the ground up. You'll lead Front Office operations during night shifts, managing guest arrivals and departures, handling billing and payment processes, conducting night audits, and resolving guest issues with professionalism. The role requires you to work independently while maintaining strong communication with Security, Finance and other departments, ensuring Marriott's standards and safety protocols are consistently met.
This position suits someone with prior Front Office or hotel supervisory experience who thrives in overnight environments and can stay composed under pressure. You'll need solid cashiering and hotel systems knowledge, strong attention to detail for financial accuracy, and genuine problem-solving skills. The ability to lead and coach team members, combined with flexibility for overnight shifts, weekends and public holidays, is essential. If you're detail-oriented, naturally curious about hospitality operations, and energized by the prospect of shaping a new property's culture and guest experience from day one, this role aligns with your strengths.
As part of Marriott International, you'll access worldwide hotel discounts, global career development pathways, and recognition programs within a supportive workplace committed to diversity and inclusion.
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Pay for this role
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