Public Cleaner / Heart of House Specialist (m/w/d)
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Clean public and employee restrooms and showers. Clean glass in public and employee areas. Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment. Dust surfaces in assigned area. Empty trash containers, ashtrays, and ash urns in public areas into proper containers. Inspect condition of furniture for tears, rips, and stains and report damages. Clean and maintain lights. Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines (e.g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down a ladder. Stand, sit, kneel, or walk for an extended period across an entire work shift. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: No high school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Ritz-Carlton's Public Cleaner / Heart of House Specialist role in Berlin is an entry-level position focused on maintaining the hotel's public spaces and guest-facing areas to luxury standards. You would be responsible for cleaning restrooms, showers, and glass surfaces, managing trash and ash urns, dusting assigned areas, and inspecting furniture for damage. The role also involves responding to guest requests, identifying maintenance issues, and ensuring all spaces meet the company's quality expectations while following safety and security protocols.
This is physically demanding work that requires stamina to stand, walk, bend, and kneel throughout your shift, as well as the ability to lift objects up to 55 pounds and operate cleaning equipment on various surfaces. You'll need to move comfortably through confined spaces, climb ladders, and use fine motor skills to handle cleaning tools and materials safely. No prior experience or formal education is required—the position welcomes candidates new to hospitality or cleaning roles.
Success in this position depends on attention to detail, reliability, and a service-oriented mindset. You'll interact with guests and other departments, so clear communication and the ability to respond promptly to requests are important. The role demands adherence to safety procedures, proper handling of chemicals and flammable materials, and a professional appearance at all times.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Public Cleaner / Heart of House Specialist (m/w/d) postings in Berlin, and analyze any offer before you accept it.
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