Guest Service Expert
The Ritz-Carlton
Salary undisclosed
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Description
At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Service Expert because together, we are better. Start your career at Sheraton, where you don't just work - you belong.
Position Summary:
- Support your Guest Services team with general operational tasks
- Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
- Assign rooms according to guest requests and preferences whenever possible
- Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
- Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
- Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Supporting guests at Sheraton Port Douglas means being the operational backbone of the front office—handling room assignments, billing inquiries, and guest requests while drawing on deep knowledge of both the hotel and the local community. You'll work part-time in a fast-paced environment where attention to detail and genuine engagement directly shape whether guests return. The role requires hands-on experience with property management systems like OPERA and a track record in hospitality guest services.
This position suits someone self-motivated and solution-oriented who thrives in a dynamic setting and genuinely enjoys building relationships with guests. You'll need Australian working rights and the energy to manage multiple priorities while maintaining service standards. Sheraton emphasizes belonging and community, so you're joining a team that values collaboration and care for its people.
The role comes with meaningful perks: staff discounts across Marriott International properties, flexible working arrangements through the Life with the Works program, paid birthday leave, sabbatical options, and access to professional development and career progression within the world's largest hotel network. You'll also have support through an Employee Assistance Program and the chance to earn referral incentives.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Guest Service Expert postings in Port Douglas QLD, and analyze any offer before you accept it.
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