Service Desk Engineer - Associate
iCapital Network
$70,000 - $85,000 / year
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Description
About the Role
iCapital is seeking a Service Desk Engineer to join the Corporate Technology team. This role is hands-on and requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations. The ideal candidate will have excellent problem-solving skills, familiar with remote trouble shooting techniques, and the ability to give clear technical instructions.
Responsibilities
- Provide end-user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices.
- Perform user access provisioning and deprovisioning.
- Assist in the testing and deployment of new systems, platforms, and applications.
- Prepare hardware and software for new employees.
- Perform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions.
- Document incidents and tasks in the corporate ticket management system.
- Participate in calls after hours to provide resolutions to employees.
Qualifications
- 3+ years of recent end-user technical support experience
- 3+ years of experience of Microsoft cloud-related technologies (O365, OneDrive, Exchange)
- 3+ years of experience in desktop technologies (Windows, MS Office)
- Familiarity and experience with VDI environments
- Experience with PowerShell, Mac OSX, and/or A/V systems is a plus
- Experience with ServiceNow is a plus
- Excellent written and verbal communication skills
- Strong time management and the ability to prioritize tasks
- Able to thrive in a fast-paced environment and work effectively under pressure
Benefits
The base salary range for this role is $70,000 to $85,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Benefits
- 401(k)
- paid time off
- stock options
- parental leave
- bonus
About this role
iCapital's Service Desk Engineer role sits at the intersection of hands-on technical support and strategic problem-solving. You'd be the go-to person for end-users across the organization, handling everything from troubleshooting applications and systems to provisioning access and preparing hardware for new employees. The work spans both reactive support—resolving incidents and restoring services—and proactive tasks like testing new platforms and conducting root cause analysis. This is a role that rewards strong judgment and communication skills, since you'll be working directly with senior-level users and sometimes investigating complex issues that require clear technical recommendations.
The position calls for at least three years of hands-on end-user support experience, with specific depth in Microsoft cloud technologies (O365, OneDrive, Exchange), desktop environments (Windows, MS Office), and ideally VDI systems. Familiarity with PowerShell, Mac OSX, remote troubleshooting techniques, and ServiceNow would strengthen your candidacy. You'll need to be comfortable documenting work in ticket systems, managing competing priorities in a fast-paced setting, and occasionally joining after-hours calls to support employees.
Based in Salt Lake City, the role offers remote flexibility on Fridays while requiring office presence Monday through Thursday. The salary range is $70,000 to $85,000, with equity participation, performance bonuses, an employer-matched retirement plan, and comprehensive benefits including fully employer-paid dental and vision coverage, telemedicine, mental health support, parental leave, and unlimited PTO.
How this employer is doing
solid
- Recently Raised Funding
In the news
How Much Did iCapital Network Raise? Funding & Key Investors, Clay
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Pay for this role
$70,000 to $85,000 per year
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