Account Director
Unlock Health
Salary undisclosed
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Description
Who You Are
As Director, Client Experience, you lead a portfolio of healthcare client partnerships and the Client Experience teams supporting them. You’ll guide integrated marketing plans, campaigns, and projects across multiple workstreams and lines of business, connecting client priorities with the expertise of our media, strategy, creative, content, digital, and analytics teams.
You understand what matters to healthcare leaders and translate their priorities into recommendations that move their business forward. You build lasting relationships with senior stakeholders, help teams navigate complex engagements, and ensure our work delivers on its promises.
Must be available and willing to travel for key meetings and in-person collaboration as needed.
What You’ll Do
- Lead a portfolio of client accounts of varying size and complexity, with accountability for client satisfaction, retention, growth, financial performance, and team development.
- Own client relationships and day-to-day communications, building trust with senior leaders and translating their business priorities into account strategies, integrated marketing plans, and actionable recommendations.
- Partner with cross-functional leaders to develop, present, and execute campaigns, media plans, creative production, SEO, website and content development, analytics, and other services that support client goals.
- Guide the Client Experience teams supporting your accounts, setting clear priorities, coaching team members, and providing actionable feedback that builds their skills and improves delivery.
- Oversee pricing, scopes, budgets, and billing; partner with Client Finance and CX leadership on revenue forecasting, financial performance, and account health.
- Work with project management to track timelines, milestones, and dependencies; use reporting and analytics to assess results and recommend adjustments to campaigns and ongoing work.
- Anticipate delivery, financial, and relationship risks; communicate tradeoffs clearly, resolve issues across client and internal teams, and escalate when needed.
- Develop organic growth plans and lead upsell and cross-sell opportunities, connecting client needs with Unlock’s capabilities and guiding proposals that expand the partnership.
- Contribute to new business pitches and agency growth efforts, explaining how Unlock’s services address prospective clients’ challenges.
- Stay informed about healthcare trends, competitors, and regulatory requirements that affect client priorities and marketing decisions.
What You Bring
- Bachelor’s degree in business, marketing, or a related field.
- 7+ years of experience in account management, client services, or a related field.
- Demonstrated ability to lead complex client accounts and integrated marketing engagements across multiple disciplines and workstreams.
- Track record of developing client strategies and presenting recommendations to senior stakeholders that support client goals.
- Proficiency in managing pricing, scopes, budgets, billing, and revenue forecasts to guide account decisions.
- Success developing account growth plans, retaining clients, and expanding partnerships.
- Background in leading and mentoring client service teams, coordinating cross-functional partners, and resolving delivery or relationship challenges.
- Ability to set expectations, navigate competing priorities, and explain recommendations and tradeoffs clearly to clients and internal teams.
- Healthcare industry knowledge and familiarity with Salesforce and/or Workfront are preferred.
Perks and Benefits
- Competitive Salary
- Health, dental, and vision benefit packages to fit a range of lifestyles
- Life, short- and long-term disability insurance paid 100% by the company
- FSA and HSA options
- 401(k) with a generous company match program
- Flexible paid time off (unlimited)
- Paid Parental Leave
- Hybrid and remote work schedules available
- Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
- Employee Referral Program
About Us:
Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.
Equality Opportunity Employer Statement
Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Benefits
- 401(k)
- paid time off
- stock options
- remote work
- parental leave
- disability insurance
About this role
Unlock Health is seeking an Account Director to lead a portfolio of healthcare client partnerships and the teams supporting them. In this role, you'll own client relationships from strategy through execution, translating healthcare leaders' business priorities into integrated marketing plans that span media, creative, digital, content, and analytics. You'll be the primary point of contact for senior stakeholders, responsible for account profitability, client satisfaction, and retention while guiding cross-functional teams through complex, multi-workstream engagements.
The position demands both strategic and operational rigor. You'll develop account growth plans, oversee budgeting and revenue forecasting, manage timelines and project dependencies, and identify risks before they become problems. Success requires the ability to balance competing priorities, explain tradeoffs clearly to both clients and internal teams, and mentor the Client Experience staff supporting your accounts. Travel to key client meetings and in-person collaboration is expected as needed.
This role is best suited for someone with at least seven years in account management or client services, ideally with healthcare industry experience. You should have a proven track record managing complex, integrated campaigns; building and retaining client relationships at the senior level; and growing accounts through upsells and cross-sells. Familiarity with Salesforce and/or Workfront is preferred. The position is full-time, hybrid-based in Chicago, and includes competitive salary, comprehensive health benefits, unlimited PTO, paid parental leave, and a generous 401(k) match.
How this employer is doing
average
- Leadership Change
Typical pay for this role
$120,000
Typical range: $60,000 to $140,000
In the news
Greg Walsh Appointed Chief Executive Officer of Unlock Health, PR Newswire
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Account Director postings in Chicago, and analyze any offer before you accept it.
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