š¢ Actively Seeking! Experienced Retail Security Dispatcherš
Marksman Security Corporation
Salary undisclosed
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Description
Marksman Security is built on serving our clients and building careers ā just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!
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š¢ Actively Seeking! Experienced Retail Security Dispatcherš
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$19.00/Hourly
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Ideal candidates will have previous experience as a 911 Dispatcher, Security Operation Center Analyst, and Customer Service Representative/Specialist roles are highly welcomed.
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Must be able to work assigned shifts, including evenings, weekends, or holidays as needed.
The Security Dispatcher plays a critical role in maintaining the safety and security of a large retail mall environment. This position is responsible for monitoring security systems, coordinating field officers, and serving as the communication hub for all security-related activity.
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Must have a current valid Wisconsin Security License. Be able and willing to conduct extended foot patrols of the district area up to and including six hours.Ā Must have a clean driving record. Ā Prior security, dispatch, or callācenter experience preferred.
Responsibilities:
- Monitor CCTV cameras, access control systems, alarms, and radio traffic to identify and respond to security incidents
- Dispatch security officers to calls for service, emergencies, and routine patrols across the property
- Maintain clear, professional communication with officers, mall management, tenants, and emergency services
- Communicate and pass on all pertinent information to fellow team members, other safety teams, and the client
- Document all incidents, officer activity, and relevant observations in real-time using security software
- Track officer locations, break schedules, and shift coverage to ensure proper staffing and response readiness
- Assist with lost-and-found reports, customer assistance calls, and general mall inquiries
- Support emergency response procedures, including evacuations, medical incidents, and law enforcement coordination
- Provide excellent customer service while maintaining a calm, authoritative demeanor during high-pressure situations
- Other duties to be determined by management
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Qualifications:
- Must be at least 21 years of age or older
- High school degree or equivalent
- Valid state driverās license
- Valid Wisconsin Guard License
- Prior security, dispatch, or callācenter experience preferred
- Strong verbal communication skills and ability to multitask in a fast-paced environment
- Proficiency with computers, security software, and radio communication systems
- Ability to remain composed and make quick decisions during emergencies
- High attention to detail and accurate documentation skills
- Professional, reliable, and able to work independently and as part of a team
- Minimum of one year of customer service experience
- Minimum of one year of security experience
- Must be able to pass pre-employment screening (background and drug test)
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#IND6
About this role
Marksman Security Corporation is seeking a Retail Security Dispatcher for its Wauwatosa location to serve as the operational nerve center of a large retail mall's security operation. You'll monitor CCTV systems, access controls, and alarms while coordinating field officers, communicating with mall management and emergency services, and documenting all incidents in real time. The role demands composure under pressure, strong multitasking ability, and the capacity to make quick decisions when incidents occurāfrom routine patrols to evacuations and medical emergencies.
The position requires a current Wisconsin Security License, a clean driving record, and a willingness to conduct extended foot patrols up to six hours. You'll need at least one year each of customer service and security experience, though prior dispatch or call-center work is preferred. The role is full-time at $19.00 per hour, with shifts including evenings, weekends, and holidays as assigned. Candidates must be at least 21, hold a high school diploma or equivalent, and pass a background check and drug screening.
This opportunity suits someone with dispatch, 911, or security command center experience who thrives in fast-paced environments and values clear communication and attention to detail. Marksman was recognized as a Top Workplace by USA Today in 2024 and 2025, and the company emphasizes building careers alongside delivering personalized security solutions to major national clients.
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Pay for this role
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