Sr. Client Success Manager (Atlanta)
Cleerly
$135,000 - $145,000 / year
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Description
About Cleerly
We’re Cleerly – a healthcare company that’s revolutionizing how heart disease is diagnosed, treated, and tracked. We were founded in 2017 by one of the world’s leading cardiologists and are a growing team. Most of our teams work remotely and have access to our offices in Denver, Colorado, New, York, New York, Dallas, Texas, and Lisbon, Portugal with some roles requiring you to be on-site in a location.
Cleerly has created a new standard of care for heart disease through value-based, AI-driven precision diagnostic solutions with the goal of helping prevent heart attacks. Our technology goes beyond traditional measures of heart disease by enabling comprehensive quantification and characterization of atherosclerosis, or plaque buildup, in each of the heart arteries. Cleerly’s solutions are supported by more than a decade of performing some of the world’s largest clinical trials to identify important findings beyond symptoms that increase a person’s risk of heart attacks.
At Cleerly, we collaborate digitally and use a wide variety of systems. Our people use Google Workspace (GMail, Drive, Docs, Sheets, Slides), Slack, Confluence/Jira, and Zoom Video, prior experience in these areas is a plus. Role or department specific technology needs may vary and will be listed as requirements in the job description.
About the Opportunity
Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory. This role will serve as the day-to-day liaison for healthcare clients—ensuring successful onboarding, driving adoption, addressing concerns, and promoting long-term satisfaction and expansion.
The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship-building skills, and bring a data-driven mindset to proactively manage client health and success. This role is based in Atlanta or Florida US.
About the Team
The Client Success role is pivotal in ensuring strong, long-lasting relationships with our clients. This position is responsible for managing day-to-day communication, acting as the main liaison between the client and our internal teams. By owning the client relationship, the Client Success Managers ensure that all client needs, concerns, and goals are addressed in a timely and effective manner. They represent the client's voice internally, advocating for their interests and ensuring alignment with our company’s objectives.
This role reports directly to the VP of Client Success and works daily with Implementation, Sales, and Product amongst other teams.
Responsibilities
Client Ownership & Relationship Management
- Serve as the primary point of contact for clients within the assigned territory
- Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices
- Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention
- Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability. Use data-driven insights to continuously improve client success initiatives and enhance client satisfaction
Onboarding & Adoption
- Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions
- Drive initial and ongoing adoption through best practices, education, and alignment with client goals
Client Health Monitoring
- Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success
- Leverage internal data to provide strategic insights to clients and recommend workflow enhancements
Retention & Growth
- Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion
- Champion the voice of the customer internally, contributing feedback to product and service teams
Cross-Functional Collaboration
- Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service
- Support pilots and product rollouts specific to your territory’s client base
Requirements
- Bachelor’s degree; background in healthcare, life sciences, or business is preferred
- 7 + years of experience in client success, account management—preferably in a healthcare or SaaS environment
- Experience working directly with health systems, cardiology groups, or outpatient imaging centers is highly desirable.
- Startup (Series A-C) experience preferred, not required.
- Exceptional communication, interpersonal, and problem-solving skills
- Self-starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision
- Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker)
- Willingness to travel within the territory (up to 40%)
- Spanish speaking is a plus but not required
The base salary range for this role varies by location and is aligned to market benchmarks.
- Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
- Final compensation is determined based on location, experience, skills, and internal equity.
This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:
- Base Salary: $135,000-145,000
- TTC: $155,250-166,750
*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.
Working at Cleerly takes HEART. Discover our Core Values:
- H: Humility- be a servant leader
- E: Excellence- deliver world-changing results
- A: Accountability- do what you say; expect the same from others
- R: Remarkable- inspire & innovate with impact
- T: Teamwork- together we win
Don’t meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences. Job duties, activities and responsibilities are subject to change by our company.
OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
For more information see our Privacy Policy (https://cleerlyhealth.com/privacy-policy). All official emails will come from @cleerlyhealth.com email accounts.
#Cleerly
Benefits
- stock options
- bonus
About this role
Cleerly is looking for a Senior Client Success Manager to own healthcare client relationships across a defined territory, serving as the primary liaison between hospitals, imaging centers, and cardiology practices and the company's internal teams. You'll manage the full client lifecycle—from onboarding and adoption through retention and expansion—while tracking key metrics like utilization, NPS, and client health to identify risks and opportunities early. The role requires balancing day-to-day relationship management with strategic thinking, using data to drive decisions and advocate for clients' needs internally across Sales, Product, Implementation, and Clinical teams.
This position suits someone with 7+ years in client success or account management, ideally within healthcare or SaaS. Direct experience working with health systems, cardiology groups, or outpatient imaging centers is highly desirable. You'll need strong communication and problem-solving skills, comfort with CRM platforms like Salesforce, and the ability to manage multiple accounts independently. Startup experience (Series A-C) is preferred but not required. Based in Atlanta or Florida on a hybrid arrangement, the role typically involves travel once monthly or quarterly, though this may vary.
The salary range is $135,000–$145,000 annually. You'll report to the VP of Client Success and work within a company that recently raised $106M in Series C extension funding and is growing rapidly in the precision cardiology space.
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Pay for this role
$135,000 to $145,000 per year
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