Director- Client Service and Delivery
Acturhire
$85,000 - $105,000 / year
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Description
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Qualifications
Requirements
Bachelor’s degree preferred.
10+ years of insurance industry experience related to servicing accounts
10+ years’ experience successful managing an employer/client book of business
Must have experience within healthcare benefits administration or medical insurance industry that has provided you knowledge of medical insurance and/or Medicare insurance products (Medicare industry knowledge is a huge plus)
Must have a strong consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn
Ability to build, maintain and manage multiple client relationships and projects at the most senior levels within client organizations and ensure quality deliverables.
Ability to influence key stakeholders (internal and external) via formal and informal channels
High level of business acumen
Ability to coordinate teams across WTW segments
Team-oriented and collaborative
Availability to travel on an as needed basis
Executive presence with polished and well developed oral and written communication skills
Demonstrated ability to deliver strong presentation skills
Microsoft office competency required (PowerPoint, Word and strong Excel skills a must)
Experience with call center operations is a plus
Experience with Pega, JIRA, Salesforce, SmartSheet, Confluence a plus
State life and health license a plus but not required
CEBS, GBA, PHR, CLUE or equivalent a plus but not required
Funding concepts experience a plus
Understanding of the regulatory environment of employee benefits plans
Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation.
Compensation
The base salary compensation range being offered for this role is $85,000-$105,000 USD per year.
This role is also eligible for an annual short-term incentive bonus
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identity theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance, and other work/life resources.
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
EOE, including disability/vets
Benefits
- Health and Welfare: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identity theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance, and other work/life resources.
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
- Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.
About this role
Actuhire is seeking a Director of Client Service and Delivery to lead account management and client relationships in the insurance industry. This role requires someone with at least 10 years of experience servicing insurance accounts and managing a client book of business, with deep expertise in healthcare benefits administration or medical insurance—particularly Medicare products. You'll work at the senior level within client organizations, coordinating across teams, influencing stakeholders, and delivering high-quality solutions that exceed expectations. The position demands strong consultative and project management skills, executive presence, and polished communication abilities, supported by proficiency in Microsoft Office and familiarity with tools like Salesforce, Jira, or SmartSheet.
This is an in-office role based in Salt Lake City with occasional travel. You'll need a bachelor's degree, a high level of business acumen, and understanding of employee benefits regulations. Relevant certifications (CEBS, GBA, PHR) or licenses are valued but not required; call center operations experience and funding concepts knowledge would be advantageous. The salary range is $85,000–$105,000 annually, with eligibility for a short-term incentive bonus and a comprehensive benefits package including health coverage, retirement plans, paid leave, and various work-life resources.
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Pay for this role
$85,000 to $105,000 per year
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