Employee Relations Specialist

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Employee Relations Specialist (or Human Resources Generalist as we like to call it!) to join our Fulfillment Human Resources Team. This individual will report into our HR Manager and will be responsible for supporting core human resource functions and crafting the employee experience. They will also partner closely with the General Manager, Leadership Team, and HR Department to foster a positive and productive work environment. If you’re passionate about making an impact and driving organizational success, we want to hear from you!

Role Type: Full-Time, Exempt

Location: Columbus, OH (on-site)

Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m. ET

Base Salary: The expected starting salary for the position is $58,000 to $72,500 within a full position range of $58,000 to $87,000 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint.

Responsibilities:

• Conduct floor walks, listening sessions, and employee check-ins to maintain a visible, trusted HR presence on the floor.
• Serve as the primary onsite point of contact for employee concerns, resolving routine issues independently and escalating complex, high-risk, or precedent-setting matters to HR leadership.
• Conduct routine employee relations investigations, gathering relevant information and partnering with HR leadership on appropriate resolution.
• Coach supervisors and managers on the consistent application of company policies, attendance expectations, performance management, corrective action, and employee relations practices.
• Support supervisors with corrective actions and related documentation.
• Facilitate new hire onboarding and HR training for site employees and leaders.
• Support engagement, recognition, and retention activities at the site.
• Track recurring employee concerns and identify patterns, escalating trends to HR leadership as appropriate.
• Reinforce HR self-service tools and direct employees to the appropriate Center of Excellence (COE) for specialized needs.
• Support talent, performance, and communication processes at the site.
• Serve as the primary onsite HR point of contact when the HR Manager is unavailable, independently addressing routine employee and leadership needs while appropriately escalating complex, high-risk, or precedent-setting matters to HR leadership or the appropriate HR partner.
• Maintain confidentiality and security of all employee and proprietary company information.
• All other responsibilities as assigned by the SupplyHouse Leadership Team.

Requirements:

• 3 years of experience in a Human Resources position
• A Bachelor's Degree in Human Resources, Psychology, or a related field
• Experience working onsite at a fulfillment center, distribution center, or similarly operational/field environment
• Exceptional organizational skills with a knack of juggling multiple priorities and strong attention to detail
• Excellent communication and interpersonal skills, with the ability to handle sensitive matters with discretion
• Proficiency with various HR systems and tools, and MS Office/Google Workspace
• Strong task management skills with the ability to stay organized in a fast-paced environment 

Preferred Qualifications:

• HR Certification SHRM, HRCI
• A strong understanding of federal, state, and local labor laws

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details: 

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness, all application materials, assessments, and interview responses must reflect your own original work. The use of AI tools, plagiarism, or any uncredited assistance is not permitted at any stage of the hiring process and may result in disqualification. We appreciate your honesty and look forward to seeing your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.