Strategic Delivery Director
Ascension
Salary undisclosed
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Description
- Portfolio Management -Articulate, and guide the development of long-term goals and initiatives that foster the ministry’s growth trajectory.
- Governance - Defines and oversees demand management expectations for team and partners. Including but not limited to working with market executives to establish and maintain a robust Market Governance process that ensures all technology requests are strategically aligned, properly vetted, and prioritized. This process encompasses ideation, evaluation, and decision-making, ensuring that resources are allocated effectively and that decisions align with both short-term needs and long-term strategic objectives.
- Escalations and Problem Resolution - Serves as the primary point within the market for partners and team members to escalate technology problems with both projects and routine operations. Skilled in independently assessing the issue and owning the engagement of the appropriate stakeholders to overcome.
- Expert Advising - Shape and influence market partners' strategic technology decisions through expert guidance, persuasion, and negotiation. The Director fosters a culture of collaborative decision-making, where market partners are empowered to make informed choices, while also skillfully navigating resistance and setting boundaries without directly rejecting ideas. The goal is to eliminate a passive, "order-taking" mentality and instead create a proactive, solution-oriented partnership.
- Servant Leadership -Leading, guiding, giving feedback with influence and ownership without direct reporting structure of associates. Collaborating with other leaders to meet customer expectations
- Relationship Management (market) - Develop and maintain strong relationships with market leaders at various levels resulting in a dynamic where the partners consider the Director their primary point of contact for technology interests and challenges
Qualifications
Licensure / Certification / Registration
- Required Credential(s):
- None Required.
Education
- High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
Additional Preferences:
- 5+ years of leadership/management experience preferred
- 7+ years of Information Technology experience
- Bachelors Degree
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.
Equal employment opportunity employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Fraud prevention notice
Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
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About this role
Ascension seeks a Strategic Delivery Director to serve as the central technology strategist and problem-solver for its Baltimore market. You would own the governance process that vets and prioritizes all technology requests, working with market executives to ensure alignment between immediate operational needs and long-term ministry goals. This role demands strong judgment in escalation management—you'll be the trusted point of contact when technology issues arise across projects and routine operations, responsible for independently assessing problems and engaging the right stakeholders to resolve them.
The position requires you to influence without direct authority, shaping market partners' technology decisions through expert guidance and collaborative problem-solving rather than directive management. You'll build and maintain relationships across leadership levels, shifting the dynamic from passive order-taking to proactive partnership. This calls for someone with at least three years of applicable technology experience and two years in a leadership or management capacity, though five or more years of leadership experience is preferred. A bachelor's degree is preferred; alternatively, a high school diploma with five years of relevant experience qualifies.
This is a full-time, in-office role within a large nonprofit health system known for supporting its associates and emphasizing service-driven culture.
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Pay for this role
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