Bilingual Patient Service Representative Clinic
Ascension
Salary undisclosed
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Description
- Champion the Patient Experience: Provide a warm, professional welcome for every visitor, guiding them through the check-in/out process and ensuring their records are accurate and up-to-date.
- Navigate the Care Journey: Proactively manage schedules, confirm appointments, and handle medical record requests to keep our clinical team and patients perfectly in sync.
- Provide Financial Clarity: Assist patients by verifying insurance authorizations and precertifications ahead of time, then help them navigate co-payments and billing questions with transparency and empathy.
- Ensure Accuracy & Flow: Maintain the heartbeat of the office by submitting daily service charges, reconciling deposits, and providing the essential clerical support that keeps our environment organized and welcoming.
Qualifications
Education:
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Additional Preferences:
- Spanish/English Bilingual
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.
Equal employment opportunity employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Fraud prevention notice
Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
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About this role
Ascension's Nashville clinic is seeking a bilingual patient service representative to serve as the front-line connection between patients and care. You'll manage the full patient journey—from welcoming visitors and processing check-ins to confirming appointments, handling medical records requests, and ensuring clinical records stay current. This role demands attention to detail and genuine interpersonal skill, as you'll also guide patients through insurance verification, precertifications, and billing questions with clarity and compassion.
The position requires strong organizational ability to keep daily operations running smoothly. You'll submit service charges, reconcile deposits, and provide the clerical backbone that allows the clinical team to focus on care. Fluency in both Spanish and English is essential. A high school diploma or one year of directly relevant experience qualifies you; if you hold relevant professional licensure or certification, that can substitute for either requirement. This is a full-time, in-office role suited to someone who finds purpose in supporting patients during their healthcare experience and takes pride in maintaining an organized, welcoming clinic environment.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Bilingual Patient Service Representative Clinic postings in Nashville, and analyze any offer before you accept it.
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