Associate, Provider Success
Oscar Health
Salary undisclosed
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Description
Hi, we're Oscar. We're hiring an Associate to join our Provider Success team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role:
The Associate, Provider Success drives solutions to acute and systemic issues within Oscar's operations. The Associate owns end-to-end solutioning of provider escalations, orchestrating efforts cross-functionally with multiple internal partners, while building strong relationships through effectiveness and trust.
You will report into the Manager, Provider Success.
Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote
Pay Transparency: The base pay for this role is: $87,188 - $114,434 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities:
- Leads and cross collaborates on problem definition, acute error remediation, and root cause solution development
- Utilizes data to drive business decisions to impact cross-functional strategy
- Develops trusting relationships with relevant internal/external stakeholders through effective communication, collaboration and positive outcomes.
- Supports Oscar team members through knowledge sharing, process documentation, and tooling development
- Other duties as assigned
- Compliance with all applicable laws and regulations
Requirements:
- 3+ years of relevant technical experience in operations, data analysis, and/or consulting within healthcare
- 3+ years experience cooperatively developing project plans with internal and external stakeholders
- 3+ years experience designing and improving workflows, including development of accompanying operating and technical procedures and tooling
- Experience managing complicated business challenges: developing understanding, distilling and communicating that understanding to technical and non-technical audiences.
- Healthcare experience
Bonus points:
- Knowledge management, training, or content development in operational settings
- 2+ years experience using SQL to manipulate and analyze large data sets to solve business problems
- Process Improvement or Lean Six Sigma certification
- Structured, systematic, and critical thinking
- Strong verbal and written communications
This is an authentic Oscar Health job opportunity.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.
Benefits
- health insurance
- 401(k)
- parental leave
- disability insurance
- sick leave
About this role
Oscar's Provider Success team is looking for someone to own the full lifecycle of provider escalations—from identifying problems to implementing solutions across the organization. You'd work cross-functionally to tackle both immediate issues and systemic operational challenges, using data to inform decisions and building credibility through effective collaboration and results. This role requires someone comfortable translating complex business problems for both technical and non-technical stakeholders.
You'll need at least three years in healthcare operations, data analysis, or consulting, plus demonstrated experience designing workflows, managing stakeholder coordination, and solving complicated business problems. SQL proficiency, process improvement certification, and a background in knowledge management or training are valuable additions. The position is fully remote from Atlanta, reporting to the Manager of Provider Success, with a base salary of $87,188 to $114,434 depending on your background and skills.
How this employer is doing
solid
- Financial News
- Expanding
In the news
Oscar Health Plans Major Obamacare Expansion Over Next Three Years, Forbes
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Associate, Provider Success postings in Atlanta, and analyze any offer before you accept it.
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