Event Concierge
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
About this role
At The Ritz-Carlton's Tampa location, this part-time Event Concierge role centers on orchestrating the guest experience during group functions and banquets. You'll meet with coordinators before events to understand their vision, review detailed banquet orders to grasp logistics and special requests, and then execute those arrangements on the day—welcoming guests, ensuring setups match specifications, and addressing needs as they arise. The work involves close coordination with the events team to confirm that every detail, from buffet stations to guest accommodations, runs smoothly and meets the property's service standards.
The position demands strong organizational skills, attention to detail, and the ability to read and interpret complex event documentation quickly. You'll spend most of your shift on your feet, moving through event spaces, occasionally lifting items up to 25 pounds, and navigating the physical demands of a luxury hotel environment. Clear communication and genuine hospitality are essential—you're the point of contact who makes guests feel welcomed and valued, while also ensuring the team stays aligned on execution.
This role suits someone with at least a year of hospitality or events experience who thrives in a fast-paced, detail-oriented setting and takes pride in delivering polished service. No supervisory background is needed, making it accessible to those earlier in their events or hospitality career.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Event Concierge postings in Tampa, and analyze any offer before you accept it.
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