Restaurant General Manager Old Hickory Steakhouse
The Ritz-Carlton
Salary undisclosed
Need a reasonable accommodation to apply or interview? Contact us.
JobMinglr uses automated technology to recommend jobs based on profile information and job preferences. Match Score does not determine eligibility for a position, prevent a user from viewing or applying to a job, or make hiring decisions on behalf of an employer.
Description
JOB SUMMARY
Leads and initiates Food and Beverage (F&B) outlet operations including outlet marketing, food and wine promotions, customer service and inventories. Assists with the menu development, recipe development and food preparation for the designated outlet. Develops beverage programs within the parameters of the company’s national agreements. Maintains established policies and procedures within the designated outlet. Develops and executes the strategic plan including budget administration and preparation, forecasting, profit and loss accountability, cost control and inventories. Manages the performance of the outlet service and management staff. Develops and executes creative initiatives to enhance the guest service experience. Verifies that the outlet staff performs according to Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Association (OSHA) and regional Alcoholic Beverage Commissions guidelines.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 6 years experience in food and beverage, culinary, event management, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in food and beverage, culinary, event management, or related professional area.
CORE WORK ACTIVITIES
Leading Food and Beverage Operations
• Leads and initiates Food and Beverage (F&B) outlet operations including outlet marketing, food and wine promotions, customer service and inventories.
• Assists with the menu development, recipe development and food preparation for the designated outlet.
• Develops beverage programs within the parameters of the company’s national agreements.
• Maintains established policies and procedures within the designated outlet.
• Develops and executes the strategic plan including budget administration and preparation, forecasting, profit and loss accountability, cost control and inventories.
• Conducts inventory for par levels of food, beverage and paper supplies.
• Establishes methods for inventory control and adheres to purchasing procedures.
• Verifies the proper maintenance, cleaning and operation of the outlet and service equipment.
• Develops and executes creative initiatives to enhance the guest service experience.
• Maintains and demonstrates strong knowledge of food and beverage trends within the hospitality industry.
• Executes administrative functions such as reporting, forecasting, quality assurance and departmental meetings.
Leading Food and Beverage Team
• Manages the performance of the outlet service and management staff.
• Verifies that the outlet staff performs according to Hazard Analysis and Critical Control Points (HACCP), Occupational Safety and Health Association (OSHA) and regional Alcoholic Beverage Commissions guidelines.
• Facilitates effective communication within F&B and with support departments.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Empowers employees to provide excellent guest service.
Managing and Conducting Human Resources Activities
• Interviews, selects and trains employees
• Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status
• Provides for the safety and security of the employees or the property
• Monitors employee attendance and records absences/tardiness.
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
About this role
At The Ritz-Carlton in Nashville, this role oversees all food and beverage outlet operations—from menu and beverage program development to marketing, inventory management, and P&L accountability. You'll own the strategic planning and financial performance of your designated outlet while maintaining the brand's high standards for guest service, food safety (HACCP and OSHA compliance), and operational excellence. The position demands both creative vision—developing initiatives that enhance the guest experience and staying current with F&B trends—and disciplined execution across budgeting, forecasting, cost control, and administrative reporting.
Leading and developing your service and management team is central to the role. You'll hire, train, and coach staff; monitor performance and compliance; facilitate communication across departments; and empower employees to deliver exceptional service. This requires strong people management skills alongside your operational expertise.
The position requires either a high school diploma with six years of F&B, culinary, or event management experience, or a two-year hospitality-related degree with four years in a similar field. This is a full-time, in-office role suited to someone with solid hospitality credentials who is ready to manage both the business and people side of a high-end outlet operation.
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Restaurant General Manager Old Hickory Steakhouse postings in Nashville, and analyze any offer before you accept it.
Before you apply, worth reading
How JobMinglr reads this job
Every listing here is scored against your profile before you apply: skills overlap, experience level, location and work arrangement, each weighted and explained. You see the score and the reasons, not just a list. How the matching works.