Specialty Pharmacy Technician
Shields Health Solutions
Salary undisclosed
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Description
Join our Shields team today!
Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Refill Technician to support the pharmacy team by ensuring accurate, timely filling and delivery of specialty medications. This role includes assisting patients through the refill process, handling both outbound and inbound calls, and helping maintain efficient pharmacy operations.
Schedule: Onsite in office, Monday - Friday, 8:00AM - 4:30PM AZT
Required: Active Arizona Pharmacy Technician License AND National Pharmacy Technician Certification (PTCB/ExCPT)
What You’ll Do:
- Provide compassionate, knowledgeable assistance to patients, providers, and staff.
- Make outbound refill calls and process requests promptly.
- Answer and triage incoming pharmacy calls.
- Clarify prescription orders with pharmacists or clinicians.
- Coordinate medication refills and complete accurate data entry.
- Assist with claim adjudication and troubleshoot rejected claims.
What You’ll Get:
- Medical, dental, and vision insurance starting day one
- 401(k) with match, 4 weeks PTO, 10 paid holidays
- Paid parental leave, short-term disability, and professional development
- Access to employee resource groups and wellness programs
What You Need:
- State-registered (Arizona) Pharmacy Technician; CPhT required
- 2+ years of experience as a pharmacy technician; High School Diploma or GED
- Strong communication, organization, and tech skills
- Empathy, integrity, and a team-first mindset
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Benefits
- health insurance
- vision insurance
- 401(k)
- paid time off
- parental leave
- professional development
About this role
Shields Health Solutions is looking for a Pharmacy Refill Technician to join their specialty pharmacy operation in Phoenix. You'll work Monday through Friday, 8:00 AM to 4:30 PM, handling the core functions that keep medications moving to patients: making outbound refill calls, answering incoming requests, coordinating with pharmacists and clinicians to clarify orders, processing data entry, and troubleshooting claim issues. The role requires balancing efficiency with genuine patient care—you'll be the point of contact for people managing complex medication needs.
To qualify, you need an active Arizona Pharmacy Technician License and national certification (PTCB or ExCPT), plus at least two years of pharmacy technician experience. Strong computer skills are essential, particularly with Microsoft Office and web-based pharmacy systems; you'll be assessed on these during the hiring process. The position values clear communication, organization, and the ability to work collaboratively within a team.
Shields offers solid benefits from day one: medical, dental, and vision insurance, a 401(k) with employer match, four weeks of PTO, ten paid holidays, paid parental leave, and short-term disability. Professional development opportunities and employee resource groups are also available. This is a full-time, in-office role suited to someone with pharmacy technician credentials and experience who wants to work in specialty pharmacy without a variable schedule.
Typical pay for this role
$40,000
Typical range: $40,000 to $60,000
This role's local market on JobMinglr
Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Specialty Pharmacy Technician postings in Phoenix, and analyze any offer before you accept it.
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