Assistant Butler Manager
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Assist in overseeing the daily operations of the Butler Department, ensuring the delivery of personalized, anticipatory, and exceptional luxury service to all guests. Support the Butler Manager in leading the team, maintaining service excellence, handling VIP guest requirements, and ensuring all guest experiences reflect the standards of Marriott Luxury Collection and Forbes service practices.
Key Responsibilities:
- Assist in managing the day-to-day operations of the Butler team and ensure seamless guest experiences.
- Welcome guests, coordinate arrivals and departures, and ensure all guest preferences and special requests are fulfilled.
- Maintain accurate guest profiles and records to support personalized service delivery.
- Support VIP arrivals, in-house guest engagement, and resolution of guest concerns in a timely and professional manner.
- Monitor service standards and ensure adherence to Luxury Collection and Forbes service expectations.
- Assist in training, coaching, motivating, and developing Butler associates to enhance performance and guest satisfaction.
- Serve as a role model for service excellence and support a positive and collaborative work environment.
- Ensure effective communication and coordination with Front Office, Housekeeping, Concierge, Food & Beverage, and other operational departments.
- Prepare and review operational reports, guest feedback, and departmental records to ensure service consistency.
- Handle guest billing inquiries, service recovery situations, and follow-up actions as required.
- Ensure compliance with company policies, safety procedures, and operational standards.
- Protect guest privacy and confidentiality while maintaining the highest level of professionalism.
- Anticipate guest needs, create memorable experiences, and continuously seek opportunities to exceed guest expectations.
- Perform other duties as assigned by the Butler Manager and hotel leadership team.
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Minimum 1 year of experience in Butler Services, Front Office, Guest Relations, Luxury Hospitality, or a related field.
- Supervisory Experience: Minimum 1 year of experience leading, supervising, or coordinating a team in a hospitality environment.
- License or Certification: None required.
Preferred Competencies:
- Strong guest service and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Knowledge of luxury hospitality service standards and guest engagement practices.
- Ability to work effectively in a fast-paced, guest-focused environment.
- Proficiency in hotel property management systems and Microsoft Office applications.
- Strong attention to detail and commitment to delivering exceptional guest experiences.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
Supporting the Butler Manager at The Ritz-Carlton Dubai means stepping into a role that bridges team leadership and direct guest service at one of luxury hospitality's highest standards. You'll oversee daily butler operations while maintaining the personalized, anticipatory service that defines the Marriott Luxury Collection and Forbes service expectations. This involves managing guest arrivals and departures, maintaining detailed guest profiles, coordinating with multiple departments, and handling VIP requirements and service recovery situations as they arise.
The position calls for someone with at least a year of experience in butler services, front office, guest relations, or luxury hospitality, plus a year of supervisory or team coordination experience in a hospitality setting. You'll need strong interpersonal and communication skills, familiarity with hotel property management systems, and the ability to work effectively under pressure while anticipating guest needs and maintaining strict confidentiality. The role requires you to model service excellence, coach and develop butler associates, and ensure operational compliance across a fast-paced, guest-focused environment.
This is a full-time, in-office position suited to someone ready to step into assistant management within luxury service. If you have hands-on experience in high-end hospitality and some supervisory background, and you're drawn to creating memorable guest experiences at scale, this role offers the opportunity to do so in one of the world's most prestigious hotel brands.
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Pay for this role
The employer didn't post a pay range for this role. That usually means pay is set in negotiation, which favors whoever arrives with numbers. Check ranges on comparable Assistant Butler Manager postings in Dubai, and analyze any offer before you accept it.
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