Gourmet Coffee Attendant - First Drop
The Ritz-Carlton
Salary undisclosed
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Description
POSITION SUMMARY
Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Set up, stock, and maintain work areas. Input orders into cash register system and collect payment from customer. Take orders, record in MICROS system and prepare food and coffee beverages. Ensure that appliances (e.g., coffee makers) are turned on/off at the appropriate times. Bus coffee cart areas and tables. Clean dishes, utensils, work areas, tables and equipment throughout the day. Obtain change required for expected business level. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About this role
The Gourmet Coffee Attendant role at The Ritz-Carlton's Orlando location combines beverage preparation, point-of-sale operations, and guest service within a luxury hotel setting. You'll be responsible for opening and closing the coffee service area, taking orders and preparing specialty coffee drinks, processing transactions through the MICROS system, and maintaining equipment and work spaces throughout the day. The position also involves stocking supplies, managing the cash drawer, and reconciling the register at shift end.
This is a full-time, in-office role suited for someone comfortable with fast-paced hospitality work and detail-oriented tasks. You'll need to stand for extended periods, handle equipment operation, and lift items up to 25 pounds regularly. The job requires strong customer service skills—welcoming guests warmly, anticipating their needs, and maintaining Ritz-Carlton service standards. A high school diploma or equivalent is preferred, though no prior coffee service or supervisory experience is required. You should be reliable with opening and closing procedures, comfortable with cash handling and basic math, and committed to maintaining professional appearance and confidentiality.
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