Center Supervisor

Key Responsibilities

• Staff Supervision: Support leadership to manage the team of phlebotomists and physician substitutes to hit daily and weekly operational and compliance goals.
• Operational Oversight: Manage the flow of donors and employees to match the needs of the business (including adherence to SOPs, equipment functionality, etc.).
• Quality Assurance: Monitor compliance with both regulatory and company requirements for best practices, documenting any deviations from expected behavior.
• Donor Experience: Have an eye on the end-to-end donor experience.
• Training & Development: Help train new hires and provide ongoing education to staff on proper techniques, safety protocols, and customer service standards.
• Inventory Management: Assist with the management of supplies to ensure there are no disruptions to operations.
• Problem Resolution: Address donor or staff concerns promptly and escalate issues to the Center Leadership as needed.

Skills, Knowledge and Expertise

• High school diploma, GED equivalent, or higher education
• 1+ years of experience in supervisory roles
• Ability to lift 50 lbs and stand or walk for extended periods
• Ability to work flexible hours including evenings, weekends, and holidays

• A Detail -Oriented Problem Solver – You take ownership. You're excited to get in the weeds, know how to creatively prioritize and solve a long, ambiguous, and evolving task list, are trustworthy and outcomes oriented.
• An Empathetic Communicator – You know how to adapt your communication style to meet different audiences (staff with different styles, donors, Ops leadership); you have strong conflict resolution skills, are even-keeled under pressure, and know how to motivate and inspire others.
• A Development-Minded Employee - You are self-aware and curious, have integrity, and have a track record of steep learning curves.
• A Data-Driven Decision Maker – You are metrics driven, have strong logical reasoning and decision-making skills, aren’t distracted by one-offs or edge cases.

• Someone who isn’t excited to get their hands dirty – while you are hired for a role, our operations are often unpredictable, and we need people willing to jump in where they’re needed. 
• Someone who doesn’t thrive in an environment of continuous change – we are in a hypergrowth stage, which is unique for this industry. We need people who are excited to be with us on this rollercoaster.  
• Someone who wants to clock in and clock out. We are looking for team players who care about the impact their centers have on their communities and the plasma-based medicine, which takes a true ownership mentality and often extra hours. 

Benefits

• Competitive pay + monthly bonus potential
• Significant career growth opportunities in a fast-scaling environment
• Medical, dental, and vision insurance
• Paid time off and company holidays